VAIB Partnerships & Engagement Lead (Remote)

Monzo; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Learning budget

Macbooks for home/remote setup

Flexible working hours

Job summary

Monzo is expanding its Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team to manage external partnerships and improve support for vulnerable customers. You will own the lifecycle of partnerships, drive measurable impact with data, and ensure governance and risk are robust across collaborations.

The role emphasizes translating lived experiences into practical recommendations and delivering community engagement to amplify Monzo’s impact.

Qualifications

• Deep understanding of VAIB principles and barriers vulnerable customers face.
• Experience managing external partnerships, with clear objectives and accountability.
• Ability to evaluate partnership effectiveness using data and customer feedback.
• Strong due diligence and risk governance, with robust documentation.
• Highly organized problem-solver capable of handling multiple priorities.

Responsibilities

• Manage Partnership Lifecycles: own end-to-end VAIB external partnerships from onboarding to ongoing relationship management and exits.
• Drive Data-Led Impact: evaluate performance using data and feedback; report successes and adjust strategies.
• Oversee Governance and Risk: collaborate on due diligence; ensure compliance with governance and regulatory expectations.
• Translate Insights into Action: leverage partner knowledge to improve vulnerable customer journeys and support strategies.
• Lead Lived-Experience Research: own Signposting Standard and collaborate to translate insights into cross-functional recommendations.
• Deliver Community Engagement: plan external campaigns, host listening sessions, and support media activity.

Job description

Monzo is expanding its Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team to manage external partnerships and improve support for vulnerable customers. You will own the lifecycle of partnerships, drive measurable impact with data, and ensure governance and risk are robust across collaborations.

The role emphasizes translating lived experiences into practical recommendations and delivering community engagement to amplify Monzo’s impact.