VAIB Strategy Analyst — Remote, Data-Driven Inclusion

Monzo

United States

Remote

USD 55,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Learning budget

Macbooks provided

Work-from-home support

Job summary

Monzo is seeking a VAIB Strategy Analyst to help embed vulnerability, accessibility, inclusion and bereavement considerations into product and customer journeys. You will drive strategic improvements using data, customer insights and operational feedback, and own complex VAIB workstreams with independent judgment to navigate ambiguous escalations.

You will partner across Product, Engineering and Operations to raise awareness, influence decisions and ensure compliant, equitable outcomes for

Qualifications

Deep VAIB subject matter knowledge and applicable legal frameworks (e.g., Consumer Duty, Equality Act, WCAG).
Ability to manage complex strategic initiatives with data, insights and operational feedback.
Strong risk, governance and assurance fundamentals with solid decision-making.
Excellent stakeholder management and communication to align across functions.

Responsibilities

Lead complex VAIB workstreams and translate priorities into clear delivery plans.
Analyse quantitative data, customer feedback and ops insights to drive improvements.
Collaborate with Product, Engineering and Operations to embed VAIB considerations into journeys.
Navigate ambiguous escalations using independent judgment to propose proportionate solutions.
Governance and risk: ensure changes are assessed, documented and governed to manage risk.
Coach colleagues and build capability within the VAIB team through sharing expertise.