Remote VAIB Partnerships Lead: Impact & Inclusion

Monzo; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Learning budget

MacBook provided

Home-office support

Flexible hours

Job summary

Monzo is seeking an External Partnerships Engagement Manager for the VAIB team. You will strategically manage a portfolio of VAIB partnerships that provide vital specialist expertise and enhanced support to Monzo's most vulnerable customers.

You will identify opportunities, use data and feedback to maximize value, and work with cross-functional teams to translate insights into practical improvements across products, services, and customer journeys.

Qualifications

• Understanding of VAIB principles and barriers vulnerable customers face.
• Experience managing external partnerships with clear objectives and accountability.
• Experience evaluating partnership effectiveness using data and feedback.
• Knowledge of due diligence and risk governance for external collaborations.
• Strong organizational and stakeholder-management skills.

Responsibilities

• Manage end-to-end VAIB external partnership portfolio from onboarding to exit.
• Evaluate partnership performance using data and feedback; report successes.
• Ensure governance and risk due diligence with Suppliers Operations.
• Translate partner insights into actionable product and journey improvements.
• Lead lived-experience research and signposting standards with the Research team.
• Plan external awareness campaigns and coordinate with Policy and Communications.

Skills

VAIB principles

External partnerships

Data-driven decisions

Governance & risk

Stakeholder management

Job description

Monzo is seeking an External Partnerships Engagement Manager for the VAIB team. You will strategically manage a portfolio of VAIB partnerships that provide vital specialist expertise and enhanced support to Monzo's most vulnerable customers.

You will identify opportunities, use data and feedback to maximize value, and work with cross-functional teams to translate insights into practical improvements across products, services, and customer journeys.