Vacation Rental Operations Lead

Sandestin Investments LLC; Miramar Beach (FL); On-site; USD 80,000 - 105,000; Full time

Job summary

Sandestin Golf and Beach Resort in Miramar Beach, FL seeks a Rental Manager to oversee the day-to-day operations of its vacation rental program. You will coordinate property readiness, housekeeping, maintenance, and guest concerns, ensuring owner and guest expectations are met in a fast-paced resort environment.

The ideal candidate is hands-on, highly organized, and capable of managing multiple priorities while maintaining a high standard of service across 1,000+ rental units.

Qualifications

• Previous experience in vacation rental management, resort operations, property management, or hotel operations.
• Experience coordinating multiple properties, departments, or a high volume of daily tasks strongly preferred.
• Exceptional organizational and multitasking skills, with the ability to prioritize competing demands in a busy environment.
• Strong attention to detail and the ability to track numerous issues, deadlines, and follow-up items at the same time.
• Excellent communication and problem-solving skills.
• Ability to remain calm, professional, and productive when unexpected issues arise.
• Comfortable working with property management systems, spreadsheets, reports, email, and other computer applications.
• Ability to work independently while collaborating effectively with multiple departments.
• Strong follow-through and accountability, with a focus on completing tasks rather than simply passing them along.
• Flexible to work occasional evenings, weekends, holidays, or other peak periods as operational needs require.

Responsibilities

• Oversee daily vacation rental operations across a portfolio of more than 1,000 rental units.
• Coordinate property readiness, inspections, housekeeping, maintenance requests, and guest concerns to ensure units meet resort standards.
• Work closely with reservations, housekeeping, maintenance, and other departments to resolve issues and prepare for guest arrivals and departures.
• Monitor property conditions and follow up on repairs, deficiencies, and outstanding work orders.
• Communicate professionally with property owners regarding rental operations, property concerns, and service needs.
• Respond to guest issues and coordinate timely solutions to protect the guest experience.
• Monitor occupancy, arrival and departure schedules, property status, and operational priorities.
• Maintain accurate records, reports, work orders, and property information.
• Identify operational issues, follow through on outstanding items, and ensure important tasks are completed on time.
• Assist with developing and maintaining procedures that improve efficiency, communication, and consistency across the rental program.
• Help ensure rental properties meet established cleanliness, maintenance, presentation, and service standards.
• Support departmental goals related to guest satisfaction, owner relations, property performance, and operational efficiency.
• Provide leadership, direction, and support to team members as needed.
• Perform other duties as assigned.

Job description

Sandestin Golf and Beach Resort in Miramar Beach, FL seeks a Rental Manager to oversee the day-to-day operations of its vacation rental program. You will coordinate property readiness, housekeeping, maintenance, and guest concerns, ensuring owner and guest expectations are met in a fast-paced resort environment.

The ideal candidate is hands-on, highly organized, and capable of managing multiple priorities while maintaining a high standard of service across 1,000+ rental units.