Vacation Rental Onboarding & Launch Specialist

MIKE Z RENTALS LLC; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Paid time off

Opportunity for advancement

Job summary

Mike Z Rentals LLC in Southwest Florida seeks an Onboarding Specialist who takes each newly signed property from owner agreement to live listing, aiming for live within 7 days. You will coordinate Owners, Operations, Guest Experience and the Portfolio team to ensure homes are clean, stocked, set up in our system and ready for guests.

The role requires warmth, strong organization and proactive communication with owners.

Qualifications

• 2+ years of experience in property management, vacation rentals, hospitality, real estate or project coordination.
• Strong organizational skills with the ability to manage multiple property launches.
• Excellent written and phone communication with owners and vendors.
• Comfortable learning new software quickly and keeping records accurate.
• Detail-oriented with strong time-management skills.

Responsibilities

• Move newly signed owners into onboarding in ClickUp and keep each property's onboarding tracker current.
• Send owner welcome emails and intake forms, collect access information, HOA rules and contacts, utilities and WiFi details.
• Film or process the property preview walkthrough videos.
• Flag repairs, safety items and missing supplies to the owner and the Maintenance team.
• Create Breezeway tasks for new listing maintenance setup, deep cleans, inspections, smart lock installs and repairs.
• Order starter supplies through Sojo and enroll short-term rental homes in the linen program.
• Confirm preventative pest control for every property, recording HOA for condos where the HOA covers it.
• Book professional photography and prepare homes for the shoot.
• Build listings in Guesty with the Portfolio Manager, including descriptions, house rules, amenities, custom fields, pricing and minimum stays.
• Connect listings to Airbnb, Vrbo and Booking.com, and set up Besty AI, StayFi and the in-home guidebook.
• Run a final readiness check on every home before it goes live.
• Check in with owners after their first booking and first stay, and review early guest reviews with Guest Experience.
• Give owners proactive updates on what is done and what is next, and follow up on missing owner items before they delay launch.
• Keep access codes and owner financial details out of emails and shared reports.
• Perform any additional duties assigned by the Portfolio Manager.

Skills

Property management

Project coordination

Communication skills

Time management

Tools

Guesty

Breezeway

ClickUp

Canva

PriceLabs

Sojo

Besty AI

StayFi

Google Workspace

DocuSign

Job description

Mike Z Rentals LLC in Southwest Florida seeks an Onboarding Specialist who takes each newly signed property from owner agreement to live listing, aiming for live within 7 days. You will coordinate Owners, Operations, Guest Experience and the Portfolio team to ensure homes are clean, stocked, set up in our system and ready for guests.

The role requires warmth, strong organization and proactive communication with owners.