Vacation Relations Consultant

Hope’s Global Getaways; Windsor (CT); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

100% remote

Flexible hours

Beginner-friendly training

Travel discounts

Job summary

Hope’s Global Getaways is a remote travel planning company offering destination weddings, honeymoons, cruises, and luxury getaways. We connect clients with top brands to craft seamless travel experiences worldwide.

As a Vacation Relations Consultant, you will be the main contact for clients as they explore options, make selections, and prepare for their trips. You will coordinate with suppliers and ensure accurate traveler details, providing ongoing support and timely updates.

Qualifications

• Strong customer service and relationship-building abilities.
• Clear, courteous written and verbal communication.
• Comfortable interacting with clients and asking questions.
• Organized with strong follow-through.
• Careful attention to details and deadlines.
• Able to research information and evaluate multiple choices.
• Reliable internet access and compatible device.

Responsibilities

• Build positive relationships with prospective and existing clients.
• Ask questions to understand vacation preferences, priorities, budgets, and desired experiences.
• Research destinations and services that align with requests.
• Review available resorts, hotels, cruises, packages, tours, activities, and transportation.
• Share appropriate recommendations and clearly communicate relevant details.
• Help clients move forward with the vacation services they select.
• Coordinate arrangements through approved supplier and reservation resources.
• Confirm traveler details and reservation information are complete.
• Keep clients informed of important dates, requirements, and updates.
• Follow up on pending decisions and outstanding information.

Skills

Customer service

Relationship building

Written and verbal communication

Organization

Attention to detail

Research skills

Independent work

Tools

Email tools

Online reservation systems

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Opportunity Overview

We are looking for personable, dependable individuals who enjoy building relationships and providing excellent customer service. As a Vacation Relations Consultant, you will serve as a point of contact for clients as they consider vacation possibilities, make selections, and prepare for their upcoming experiences.

You may work with clients interested in cruises, resort stays, all-inclusive packages, family vacations, romantic escapes, group trips, milestone celebrations, tours, and destinations around the world.

Your Role

• Build positive relationships with prospective and existing clients
• Ask questions to understand vacation preferences, priorities, budgets, and desired experiences
• Research destinations and services that align with individual requests
• Review available resorts, hotels, cruises, packages, tours, activities, and transportation
• Share appropriate recommendations and clearly communicate relevant details
• Help clients move forward with the vacation services they select
• Coordinate arrangements through approved supplier and reservation resources
• Confirm that traveler details and reservation information are complete
• Keep clients informed of important dates, requirements, and updates
• Follow up on pending decisions and outstanding informationOrganize confirmations and other essential vacation documents
• Provide ongoing assistance with general questions and routine reservation requests
• Maintain accurate notes and client records
• Build knowledge of destinations, vacation products, supplier offerings, and current promotions

What We're Looking For

• Strong customer service and relationship-building abilities
• Clear, courteous written and verbal communication
• Comfortable interacting with clients and asking questions
• Organized with strong follow-through
• Careful attention to details and deadlines
• Able to research information and evaluate multiple choices
• Comfortable managing several client conversations and tasks
• Responsible and capable of working independently
• Basic computer, email, and online communication skills
• Willing to learn supplier technology and reservation processes
• Reliable internet access and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Training & Professional Growth

• Client relationship and communication skills
• Vacation research and recommendation techniques
• Reservation procedures and supplier platforms
• Destination and vacation product education
• Customer follow-up and service practices
• Professional certification opportunities
• Continued learning and industry development

Opportunity Features

• 100% remote
• Flexible part-time or full-time scheduling
• Beginner-friendly training
• No previous travel industry experience required
• Access to established supplier resources and professional tools
• Opportunities to develop communication, customer service, research, organization, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued education and virtual team resources