Client Holiday Specialist

Hope’s Global Getaways; Elizabeth City (NC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Beginner-friendly training

Travel discounts

Mentorship

Job summary

Hopes Global Getaways, a remote travel planning company, seeks a Client Holiday Specialist to help travelers discover destinations, compare vacation options, and coordinate reservations using supplier platforms. You'll research packages, prepare recommendations, and communicate clearly via email and chat.

Training resources are provided; no prior travel experience required, and flexible scheduling supports part-time or full-time roles.

Qualifications

• Enjoys providing helpful and professional customer service.
• Strong communication and interpersonal abilities.
• Comfortable interacting with clients through phone, email, and online platforms.
• Ability to understand individual requests and identify appropriate solutions.
• Good research skills and comfort comparing available vacation options.
• Strong organization and attention to detail.
• Ability to prioritize responsibilities and manage multiple client requests.
• Reliable follow-through and effective time management.
• Comfortable learning new technology and online reservation systems.
• Able to work independently while maintaining professional communication.

Responsibilities

• Respond to individuals seeking assistance with upcoming vacation arrangements.
• Learn about each client's preferred destinations, schedules, spending preferences, and vacation interests.
• Explore suitable vacation opportunities using approved travel supplier resources.
• Locate available accommodations, resort packages, cruise itineraries, transportation, excursions, and activities.
• Compare vacation products to identify options that meet individual expectations.
• Prepare organized recommendations highlighting relevant services and available choices.
• Share information about vacation features, accommodations, pricing, inclusions, and booking policies.
• Support clients as they review options and determine their preferred arrangements.
• Coordinate reservations and selected services through designated supplier booking platforms.
• Check booking information for accuracy, including traveler names, dates, and requested services.
• Maintain electronic records of client preferences, communications, and reservation activity.
• Organize confirmations, itinerary documents, and other important travel information.
• Keep track of payment requirements, reservation deadlines, and necessary documentation.
• Contact clients regarding pending selections, outstanding details, and upcoming booking milestones.
• Provide timely reservation updates and useful information before departure.
• Assist with general booking inquiries and standard reservation adjustments.
• Develop positive client relationships through attentive communication and reliable follow-up.
• Remain informed about supplier offerings, destination updates, and vacation-related promotions

Skills

Customer service

Communication

Research

Organization

Time management

Independent work

Tech literacy

Tools

Reservation systems

Job description

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are looking for enthusiastic, dependable individuals who enjoy working with people and helping turn vacation ideas into memorable experiences. As a Client Holiday Specialist, you will assist travelers with discovering destinations, reviewing available vacation packages, and organizing arrangements that suit their needs.

This remote opportunity offers the flexibility to assist clients with different types of leisure travel, including all-inclusive resorts, cruises, family vacations, romantic retreats, luxury accommodations, group getaways, guided tours, and international holidays.

Your focus will be on understanding what clients are looking for, researching suitable options, coordinating requested services, and providing professional assistance throughout the reservation process.

Whether you are beginning a new career path or bringing experience from customer service, administration, hospitality, or another industry, previous travel experience is not required. Training and professional learning resources are available.

Key Areas of Responsibility

• Respond to individuals seeking assistance with upcoming vacation arrangements
• Learn about each client's preferred destinations, schedules, spending preferences, and vacation interests
• Explore suitable vacation opportunities using approved travel supplier resources
• Locate available accommodations, resort packages, cruise itineraries, transportation, excursions, and activities
• Compare vacation products to identify options that meet individual expectations
• Prepare organized recommendations highlighting relevant services and available choices
• Share information about vacation features, accommodations, pricing, inclusions, and booking policies
• Support clients as they review options and determine their preferred arrangements
• Coordinate reservations and selected services through designated supplier booking platforms
• Check booking information for accuracy, including traveler names, dates, and requested services
• Maintain electronic records of client preferences, communications, and reservation activity
• Organize confirmations, itinerary documents, and other important travel information
• Keep track of payment requirements, reservation deadlines, and necessary documentation
• Contact clients regarding pending selections, outstanding details, and upcoming booking milestones
• Provide timely reservation updates and useful information before departure
• Assist with general booking inquiries and standard reservation adjustments
• Develop positive client relationships through attentive communication and reliable follow-up
• Remain informed about supplier offerings, destination updates, and vacation-related promotions

Qualifications & Desired Skills

• Enjoys providing helpful and professional customer service
• Strong communication and interpersonal abilities
• Comfortable interacting with clients through phone, email, and online platforms
• Ability to understand individual requests and identify appropriate solutions
• Good research skills and comfort comparing available vacation options
• Strong organization and attention to detail
• Ability to prioritize responsibilities and manage multiple client requests
• Reliable follow-through and effective time management
• Comfortable learning new technology and online reservation systems
• Able to work independently while maintaining professional communication
• Basic computer knowledge, including email, web applications, and internet research
• Dependable internet access and a compatible computer or device
• Motivated to participate in continued training and professional development
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico or another qualifying regions

Training & Educational Resources

• Understanding client needs and vacation preferences
• Destination research and identifying suitable vacation experiences
• Resort, cruise, tour, and vacation package knowledge
• Supplier booking systems and reservation procedures
• Reviewing availability, pricing, and package inclusions
• Preparing vacation recommendations and communicating available choices
• Maintaining accurate booking records and confirmation documents
• Client communication and customer service techniques
• Managing reservation deadlines and client follow-up
• Professional certification opportunities
• Continued supplier education and industry mentorship

Opportunity Highlights

• Fully remote opportunity with flexible work arrangements
• Part-time and full-time scheduling options
• Beginner-friendly with no previous travel industry experience required
• Access to professional training and ongoing educational resources
• Established supplier booking platforms and vacation research tools
• Virtual team support and mentorship opportunities
• Opportunities to develop customer service, communication, research, sales, and organizational skills
• Experience assisting with a variety of domestic and international vacation arrangements
• Travel-related discounts and industry benefits where applicable
• Continued professional development and opportunities to expand industry knowledge over time