Vacation Planning & Booking Specialist

Grace & Getaways Travel LLC; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Grace & Getaways Travel LLC in Charlotte, NC seeks a dependable Customer Service & Booking Specialist to support clients through vacation planning and reservations. You will learn supplier platforms, respond promptly, and organize records to ensure smooth bookings.

The ideal candidate enjoys helping people, works well independently, and communicates clearly. Training and resources are provided to help you excel in a fast-paced travel environment.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Ability to research and compare information for customers.

Responsibilities

• Communicate with clients to learn about their vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and customer-management tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

Skills

Customer service

Communication

Organization

Follow-up

Research abilities

Independent work

Multitasking

Learning mindset

Job description

Grace & Getaways Travel LLC in Charlotte, NC seeks a dependable Customer Service & Booking Specialist to support clients through vacation planning and reservations. You will learn supplier platforms, respond promptly, and organize records to ensure smooth bookings.

The ideal candidate enjoys helping people, works well independently, and communicates clearly. Training and resources are provided to help you excel in a fast-paced travel environment.