Travel Booking Specialist & Client Concierge

Grace & Getaways Travel LLC; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable Client Services & Booking Coordinator to support clients through vacation planning and reservations. You will focus on client communication, research, and accurate booking processes while maintaining organized records and proactive follow-up.

The role emphasizes professional, friendly communication, strong organization, and the ability to work independently with support and training provided to learn supplier platforms and booking procedures.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, websites, and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems, supplier procedures, and industry information.
• Previous experience in customer service, hospitality, reservations, administration, or sales is helpful but not required.

Responsibilities

• Communicate with clients to learn about their vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and customer-management tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

Skills

Customer service

Communication

Organization

Follow-up

Independence

Research skills

Job description

Grace & Getaways Travel LLC is seeking a dependable Client Services & Booking Coordinator to support clients through vacation planning and reservations. You will focus on client communication, research, and accurate booking processes while maintaining organized records and proactive follow-up.

The role emphasizes professional, friendly communication, strong organization, and the ability to work independently with support and training provided to learn supplier platforms and booking procedures.