Vacation Planning & Reservations Specialist

Gracegetawaystravelllc; Dallas (TX); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Grace & Getaways Travel LLC in Dallas, TX is seeking a dependable Client Services & Reservation Coordinator to support clients through vacation planning and the reservation process. You will communicate with clients, research travel options, assist with bookings, and maintain organized records to ensure accurate reservations.

Training will be provided, enabling you to learn supplier platforms and booking procedures while delivering professional, friendly service that helps clients plan memorable

Qualifications

• Excellent customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, websites, and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems and supplier procedures.

Responsibilities

• Communicate with clients to learn vacation preferences, dates, and budget.
• Research available cruises, resorts, hotels, transportation, and packages.
• Provide clients with options matching requests and preferences.
• Assist clients with reservation details and booking process.
• Respond to customer questions professionally and promptly.
• Follow up with prospective clients regarding inquiries and quotes.
• Maintain communication with clients throughout planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and CRM tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients to encourage repeat business and referrals.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Organization

Follow-up

Research

Independent work

Reservation systems

Hospitality (experience helpful)

Tools

CRM software

Supplier portals

Job description

Grace & Getaways Travel LLC in Dallas, TX is seeking a dependable Client Services & Reservation Coordinator to support clients through vacation planning and the reservation process. You will communicate with clients, research travel options, assist with bookings, and maintain organized records to ensure accurate reservations.

Training will be provided, enabling you to learn supplier platforms and booking procedures while delivering professional, friendly service that helps clients plan memorable