Vacation Planning & Reservations Specialist

Grace & Getaways Travel LLC; Nashville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable, customer-focused individual to support clients through vacation planning and reservation processes. The role emphasizes researching options, communicating clearly, and guiding clients from inquiry to booking with professional, organized service.

Training is provided to learn systems, supplier procedures, and booking practices. The successful candidate will help clients make informed decisions and foster long-term relationships through

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Willingness to learn reservation systems and industry information.
• Previous experience in customer service or sales is helpful but not required.

Responsibilities

• Learn client preferences and budgets to tailor recommendations.
• Research cruises, hotels, and vacation options to match requests.
• Present options and assist with reservations and booking steps.
• Respond to questions professionally and promptly.
• Maintain organized client records and communicate throughout the process.
• Follow up with prospective clients regarding inquiries and quotes.
• Stay informed on destination details and supplier policies.
• Provide ongoing support before and after reservations.

Skills

Customer service

Communication

Organizational skills

Research abilities

Independent work

Reservation systems

Tools

Reservation systems

Job description

Grace & Getaways Travel LLC is seeking a dependable, customer-focused individual to support clients through vacation planning and reservation processes. The role emphasizes researching options, communicating clearly, and guiding clients from inquiry to booking with professional, organized service.

Training is provided to learn systems, supplier procedures, and booking practices. The successful candidate will help clients make informed decisions and foster long-term relationships through