Travel Reservations & Client Experience Specialist

Gracegetawaystravelllc; Atlanta (GA); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Grace & Getaways Travel LLC provides personalized vacation planning and booking assistance for individuals, couples, and families. The role focuses on client communication, research, reservation assistance, organization, and follow-up to help clients plan memorable getaways.

Training and resources are available to learn systems, supplier platforms, and booking procedures, enabling professional, friendly service and efficient processing of reservations.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, websites, and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems, supplier procedures, and industry information.

Responsibilities

• Communicate with clients to learn vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and options.
• Provide clients with options that match requests and preferences.
• Assist clients with reservation details and booking process.

Skills

Customer service

Communication

Organization

Research

Independent work

Multitasking

Reservation systems

Job description

Grace & Getaways Travel LLC provides personalized vacation planning and booking assistance for individuals, couples, and families. The role focuses on client communication, research, reservation assistance, organization, and follow-up to help clients plan memorable getaways.

Training and resources are available to learn systems, supplier platforms, and booking procedures, enabling professional, friendly service and efficient processing of reservations.