Vacation Ownership Marketing Concierge

Vacatia; Kissimmee (FL); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Paid Time Off

Health, Dental, and Vision Insurance

401(k) with company match

Life & AD&D Insurance

Wellness Program & EAP

Employee discounts

Education Assistance Program

Job summary

Vacatia is seeking an In House Marketing Concierge to engage resort guests and generate interest in Vacatia’s vacation ownership offerings. You will create meaningful opportunities through exceptional guest service in a fast-paced resort environment.

The ideal candidate is relationship-focused, self-motivated, and thrives in hospitality, marketing, and guest engagement. This role offers hourly pay plus commission, paid training, and opportunity for growth within Vacatia.

Qualifications

• 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
• Previous timeshare or vacation ownership marketing experience is a plus.
• Excellent communication and relationship-building skills with a passion for guest engagement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and experience working with CRM or reservation systems preferred.
• A self-motivated, positive attitude with a results-oriented mindset.

Responsibilities

• Engaging resort guests, owners, referrals, and prospective owners to generate qualified tour opportunities through outbound and in-person interactions.
• Scheduling and confirming vacation ownership presentations while effectively managing daily tour availability and arrival manifests.
• Providing exceptional customer service while offering resort information, local recommendations, and personalized vacation assistance.
• Building excitement around Vacatia’s vacation ownership offerings, overcoming objections, and creating positive and memorable guest experiences.
• Completing necessary paperwork, maintaining accurate guest records, daily activity logs, and reservations, while adhering to company policies and gifting procedures.

Skills

Hospitality experience

Customer service

Relationship-building

Organizational skills

CRM experience

Communication

Self-motivated

Tools

CRM software

Job description

Vacatia is seeking an In House Marketing Concierge to engage resort guests and generate interest in Vacatia’s vacation ownership offerings. You will create meaningful opportunities through exceptional guest service in a fast-paced resort environment.

The ideal candidate is relationship-focused, self-motivated, and thrives in hospitality, marketing, and guest engagement. This role offers hourly pay plus commission, paid training, and opportunity for growth within Vacatia.