Concierge Specialist

Vacatia, Inc.; Fort Lauderdale (FL); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Vacatia, Inc. in Fort Lauderdale is seeking a Concierge Specialist dedicated to delivering exceptional service to timeshare owners and guests. You will answer inbound calls, assist with maintenance fees, taxes, and ownership questions, and process payments with accuracy.

Collaborating with resort teams and the Equity Department, you’ll help owners manage their weeks, support exchange memberships, and ensure compliance with company standards while providing a trusted voice across all interactions.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service with professionalism, positivity, and people skills.
• Clear verbal communication and concise written skills.
• Ability to read and interpret contract documentation.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational skills with ability to manage multiple priorities.
• Prompt, reliable, and solution-oriented demeanor.
• Bilingual communication skills are a plus.

Responsibilities

• Answer inbound phone calls from timeshare owners, delivering prompt and professional service.
• Assist owners with questions regarding maintenance fees, real estate taxes, and ownership usage.
• Process maintenance fee and real estate tax payments.
• Create Intent-to-Deposit requests for home weeks with exchange networks such as RCI and Interval International.
• Confirm owner usage weeks and provide exchange identification numbers as needed.
• Make outbound calls for follow-up and resolution support.
• Respond promptly to owner emails and follow up on internal Buzz communications.
• Coordinate with the Equity Department to assist owners in becoming current on maintenance fees or mortgage balances.
• Escalate urgent issues or red flags to leadership as appropriate.
• Partner with Resort General Managers to resolve owner concerns related to their resort experience.
• Maintain accurate documentation and follow company protocols and compliance standards.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Contract interpretation

Organizational skills

Multitasking

Problem solving

Bilingual a plus

Education

High School Diploma or equivalent

Tools

Salesforce

Cloudbeds

Equiant

Vacatia.com

SPI

Max

Buzz

Jaguar

Email platforms

Job description

Join Vacatia and Deliver Exceptional Experiences for Owners & Guests

Schedule: Hour of operations Monday - Friday 10:30 am - 6:30 pm

At Vacatia, we’re transforming the vacation ownership experience making it more transparent, service-driven, and owner-focused. As we continue to grow and support resorts across our expanding portfolio, we’re looking for a Concierge Specialist who is passionate about delivering exceptional service and strengthening owner relationships.

In this role, you’ll serve as a trusted resource for timeshare owners, helping them navigate their ownership experience with clarity and confidence. From answering questions about maintenance fees to supporting exchange memberships, you’ll play a key part in protecting the owner journey and elevating the Vacatia standard.

Why You’ll Love Working at Vacatia

• Build the Future: Be part of a modern hospitality company redefining the vacation ownership model.
• Impact That Matters: Your interactions directly shape owner satisfaction and long-term loyalty.
• Innovation at Scale: Work across integrated systems and departments to create seamless experiences.
• Autonomy and Ownership:Take initiative in resolving concerns while collaborating with leaders across resorts.
• Culture of Growth:Grow your skills in a company that values development, accountability, and performance.

Your Impact

• Answer inbound phone calls from timeshare owners, delivering prompt and professional service.
• Assist owners with questions regarding maintenance fees, real estate taxes, and ownership usage.
• Process maintenance fee and real estate tax payments.
• Create Intent-to-Deposit requests for home weeks with exchange networks such as RCI and Interval International.
• Confirm owner usage weeks and provide exchange identification numbers as needed.
• Make outbound calls for follow-up and resolution support.
• Respond promptly to owner emails and follow up on internal Buzz communications.
• Coordinate with the Equity Department to assist owners in becoming current on maintenance fees or mortgage balances.
• Escalate urgent issues or red flags to leadership as appropriate.
• Partner with Resort General Managers to resolve owner concerns related to their resort experience.
• Maintain accurate documentation and follow company protocols and compliance standards.
• Perform other duties as assigned.

What You Bring

• High School Diploma or equivalent work experience.
• Strong customer service background emphasizing professionalism, positivity, and strong people skills.
• Clear verbal communication and concise written skills.
• Ability to read and interpret contract documentation and follow company protocols.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities.
• Prompt, reliable, and solution-oriented demeanor.
• Ability to solve practical problems and navigate a variety of ownership scenarios.
• Bilingual communication skills are a plus.

Tools & Systems You’ll Use

• Salesforce, Cloudbeds, Equiant, Vacatia.com , SPI, Max, Buzz, Jaguar, Email and Internet platforms, Completion of Security Awareness Training

Work Environment & Physical Requirements

• Office environment with moderate noise levels.
• Regularly required to sit, walk, push, pull, and reach with hands and arms.
• Frequent use of computers, telephones, printers, copiers, calculators, and related office equipment.
• May occasionally lift up to 15 pounds.
• Requires close vision and the ability to adjust focus.

Join Us

If you’re ready to be the trusted voice owners rely on and want to grow your career with a company redefining vacation ownership Vacatia is the place for you.

Join us and help create a better way to get away.