In House Marketing Concierge

Vacatia; Kissimmee (FL); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Paid Time Off

Health, Dental, and Vision Insurance

401(k) with company match

Life & AD&D Insurance

Wellness Program & EAP

Employee discounts

Education Assistance Program

Job summary

Vacatia is seeking an In House Marketing Concierge to engage resort guests and generate interest in Vacatia’s vacation ownership offerings. You will create meaningful opportunities through exceptional guest service in a fast-paced resort environment.

The ideal candidate is relationship-focused, self-motivated, and thrives in hospitality, marketing, and guest engagement. This role offers hourly pay plus commission, paid training, and opportunity for growth within Vacatia.

Qualifications

• 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
• Previous timeshare or vacation ownership marketing experience is a plus.
• Excellent communication and relationship-building skills with a passion for guest engagement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and experience working with CRM or reservation systems preferred.
• A self-motivated, positive attitude with a results-oriented mindset.

Responsibilities

• Engaging resort guests, owners, referrals, and prospective owners to generate qualified tour opportunities through outbound and in-person interactions.
• Scheduling and confirming vacation ownership presentations while effectively managing daily tour availability and arrival manifests.
• Providing exceptional customer service while offering resort information, local recommendations, and personalized vacation assistance.
• Building excitement around Vacatia’s vacation ownership offerings, overcoming objections, and creating positive and memorable guest experiences.
• Completing necessary paperwork, maintaining accurate guest records, daily activity logs, and reservations, while adhering to company policies and gifting procedures.

Skills

Hospitality experience

Customer service

Relationship-building

Organizational skills

CRM experience

Communication

Self-motivated

Tools

CRM software

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Pay: $15.00/Hr. + Commission

Vacatia is transforming the vacation ownership and rental industry by blending hospitality, technology, and design to create smarter, more connected experiences. We’re building the next generation of travel lifestyle products — and we’re looking for energetic, guest-focused marketing professionals who are passionate about creating exceptional vacation experiences.

We are seeking an In House Marketing Concierge to engage resort guests, generate interest in Vacatia’s vacation ownership offerings, and create meaningful opportunities through exceptional guest service. The ideal candidate is relationship-focused, self-motivated, and thrives in a fast-paced resort environment.

Why You’ll Love Working at Vacatia

• Build the Future: Help shape the future of vacation ownership by connecting guests with memorable travel experiences and exciting ownership opportunities.
• Impact That Matters: Make an immediate impact by engaging resort guests and generating opportunities that can lead to lifelong vacations.
• Innovation at Scale: Collaborate with resort operations, sales teams, and leadership in a dynamic, guest-focused environment.
• Autonomy and Ownership: Take ownership of daily guest interactions, outreach, and tour generation while utilizing modern technology and CRM tools.
• Culture of Growth: Join a people-first culture that values teamwork, recognition, professional development, and innovation.
• Hourly pay + Commission opportunities
• Uncapped earning potential
• Weekly pay
• Paid training
• Paid Time Off
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Life & AD&D Insurance
• Wellness Program & EAP
• Employee discounts (Tickets at Work, Perks at Work)
• Education Assistance Program

Your Impact

• Engaging resort guests, owners, referrals, and prospective owners to generate qualified tour opportunities through outbound and in-person interactions.
• Scheduling and confirming vacation ownership presentations while effectively managing daily tour availability and arrival manifests.
• Providing exceptional customer service while offering resort information, local recommendations, and personalized vacation assistance.
• Building excitement around Vacatia’s vacation ownership offerings, overcoming objections, and creating positive and memorable guest experiences.
• Completing necessary paperwork, maintaining accurate guest records, daily activity logs, and reservations, while adhering to company policies and gifting procedures.

What You Bring

• 1+ years of experience in hospitality, marketing, customer service, or vacation ownership preferred.
• Previous timeshare or vacation ownership marketing experience is a plus.
• Excellent communication and relationship-building skills with a passion for guest engagement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency and experience working with CRM or reservation systems preferred.
• A self-motivated, positive attitude with a results-oriented mindset.

Join Us

If you’re ready to create memorable guest experiences, generate meaningful opportunities, and grow your career in the vacation ownership industry, we’d love to hear from you. Your next chapter starts here at Vacatia.