Vacation Experience Closing Specialist

Marriott Ownership Resorts, Inc.; Hilton Head Island (SC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Dental Vision

401K opportunities

Travel discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Closing Specialist on Hilton Head Island to help Owners and guests create memorable vacation experiences in a supportive, friendly environment. Competitive pay and comprehensive benefits are provided.

Typical day includes answering questions about properties, maintaining guest records, supporting ownership contracts, ensuring paperwork accuracy, and contributing to upsell opportunities to grow revenue while preserving loyalty.

Responsibilities

• Answer Owner questions regarding the use of properties and location amenities.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.

Job description

Marriott Vacations Worldwide is seeking a Closing Specialist on Hilton Head Island to help Owners and guests create memorable vacation experiences in a supportive, friendly environment. Competitive pay and comprehensive benefits are provided.

Typical day includes answering questions about properties, maintaining guest records, supporting ownership contracts, ensuring paperwork accuracy, and contributing to upsell opportunities to grow revenue while preserving loyalty.