Closing Specialist

Marriott Ownership Resorts, Inc.; Palm Desert (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Travel discounts

Tuition Reimbursement

Medical/Dental/Vision

401K

Credit Union Membership

Professional Counseling

Job summary

Marriott Vacations Worldwide is seeking a Closing Specialist to assist Owners and guests with memorable vacation experiences. You will support sales, manage contract records, and ensure accurate paperwork while up-selling to maximize revenue and guest satisfaction.

The role requires flexibility, including weekends and holidays, and offers comprehensive benefits and growth opportunities within a supportive environment.

Qualifications

• Hospitality or sales experience is preferred.
• Ability to handle contracts and required documentation.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Answer owner questions about property use and amenities and offer recommendations.
• Develop and maintain records on customer contacts to support follow-ups.
• Advise Sales on ownership contracts, titles, financing, and pre-approval.
• Ensure signed paperwork is accurate and complete with all information.
• Respond to Sales requests about contract status and needed information.
• Use sales techniques to maximize revenue while maintaining loyalty, including up-selling.

Skills

Customer service

Sales techniques

Up-selling

Job description

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit eligibility will vary by position

Typical day will include:

• Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Closing Specialist

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members