Closing Specialist - Hilton Head Island

Marriott Ownership Resorts, Inc.; Hilton Head Island (SC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Dental Vision

401K opportunities

Travel discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Closing Specialist on Hilton Head Island to help Owners and guests create memorable vacation experiences in a supportive, friendly environment. Competitive pay and comprehensive benefits are provided.

Typical day includes answering questions about properties, maintaining guest records, supporting ownership contracts, ensuring paperwork accuracy, and contributing to upsell opportunities to grow revenue while preserving loyalty.

Responsibilities

• Answer Owner questions regarding the use of properties and location amenities.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.

Job description

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit eligibility will vary by position

Typical day will include:

• Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Closing Specialist

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members