VA Follow Up Specialist

Jobtailor; Austin (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

Jobtailor is seeking a detail‑oriented healthcare contact center specialist to support VA facilities. You will handle high‑volume outbound calls, verify approvals, and navigate complex phone systems to reach correct contacts.

Salesforce is used to log status and follow‑ups, with emphasis on HIPAA compliance and data confidentiality. The role requires 1+ years of phone experience, ability to work independently on a daily call list, and willingness to learn reimbursement workflows within a

Qualifications

• High School Diploma or GED required; higher education welcome.
• 1+ years of high-volume phone experience — outbound calling, follow‑up, collections, scheduling, insurance verification, authorization follow‑up, or a comparable environment
• Comfort working a structured daily call list independently
• Experience with Salesforce or a similar system preferred
• Ability to handle confidential patient and business information appropriately, in accordance with HIPAA and company policies
• Healthcare, DME, or VA experience helpful but not required

Responsibilities

• Call assigned VA facilities on a regular three-to-five day cycle to check the status of pending approvals
• Navigate VA phone systems, queues, and transfers to reach appropriate contacts
• Build contacts and shortcuts to make follow‑up calls more efficient
• Determine approval status and identify barriers or holdups
• Log status, barriers, and next follow‑up dates in Salesforce
• Hand off cases requiring documentation or administrative work to the responsible team
• Flag facility process changes and recurring problems to the manager
• Perform other duties as assigned

Skills

High-volume phone experience

Independent work

Communication

HIPAA compliance

Healthcare experience

Education

High School Diploma or GED

Tools

Salesforce

Job description

• Call assigned VA facilities on a regular three-to-five day cycle to check the status of pending approvals
• Navigate VA phone systems, queues, and transfers to reach appropriate contacts
• Build contacts and shortcuts to make follow‑up calls more efficient
• Determine approval status and identify barriers or holdups
• Log status, barriers, and next follow‑up dates in Salesforce
• Hand off cases requiring documentation or administrative work to the responsible team
• Flag facility process changes and recurring problems to the manager
• Perform other duties as assigned

Requirements

• High School Diploma or GED required; higher education welcome
• 1+ years of high-volume phone experience — outbound calling, follow‑up, collections, scheduling, insurance verification, authorization follow‑up, or a comparable environment
• Comfort working a structured daily call list independently
• Experience with Salesforce or a similar system preferred
• Ability to handle confidential patient and business information appropriately, in accordance with HIPAA and company policies
• Healthcare, DME, or VA experience helpful but not required

Core Competencies

Demonstrates proficiency in managing high-volume outbound calls and navigating complex phone systems while maintaining confidentiality in accordance with HIPAA regulations. Skilled in utilizing Salesforce for logging and tracking case statuses and follow‑ups.

Highest‑signal resume keywords

• High‑Volume Phone Experience
• Salesforce Proficiency
• HIPAA Compliance
• Healthcare Experience
• Independent Work

ATS Optimization Keywords

Hard Skills

• Outbound Calling
• Follow‑Up
• Collections
• Scheduling
• Insurance Verification
• Authorization Follow‑Up

Soft Skills

• Communication
• Problem‑Solving
• Organizational Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare
• DME
• VA Experience
• Confidentiality

Tools & Technologies

• Salesforce