Caregiver Support Specialist

Jobtailor; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor is seeking a dedicated Customer Service Specialist to support caregivers with benefits enrollment, time accruals, verifications, and reimbursements. You will work across multiple platforms, ensuring accurate data and timely follow-ups in a dynamic, fast-paced environment.

Ideal candidates bring 1+ year of relevant experience, strong communication skills, empathy, and the ability to multitask while maintaining high data quality and customer satisfaction.

Qualifications

• Minimum 1+ years in a related role.
• Experience in high-volume inbound/outbound call environments.
• Proven customer focus and adaptability in fast-paced settings.
• Strong written and verbal communication for diverse audiences.
• Demonstrates empathy, active listening and patience.

Responsibilities

• Conduct benefits orientations and explain enrollment options.
• Process accruals, sick time, commuter benefits, and HRA deposits.
• Complete employment verifications using Salesforce, Empeon, and Knowledge Base.
• Provide detailed call summaries and action items in Talkdesk.
• Assist with reimbursements and fund allocations via FlexFacts portal.
• Navigate multiple platforms and maintain data accuracy across systems.
• Ensure first-contact resolution and meet SLAs and performance metrics.

Skills

Customer Service

Salesforce Experience

Excel Proficiency

Call Center Experience

Multitasking Ability

Tools

Talkdesk

Empeon

Medflyt

FlexFacts

Knowledge Base

Job description

• Conduct individualized benefits orientations for caregivers, explaining options, enrollment processes, and benefit maximization
• Provide accrual status and process sick time through Empeon and Medflyt
• Complete employment verifications using Salesforce, Empeon, and the Knowledge Base
• Provide detailed call summaries and follow-up action items in Talkdesk
• Assist with reimbursements and fund allocation through the FlexFacts portal
• Process commuter benefit forms
• Process HRA deposits
• Complete assigned Salesforce email cases within 24–48 hours
• Answer shared-line calls and ensure first-contact resolution
• Navigate multiple platforms in a fast-paced environment
• Handle challenging conversations with empathy and compassion
• Meet internal service-level agreements and performance metrics

Requirements

• 1+ years of relevant experience in a similar position
• Experience in a high-volume inbound and outbound call environment
• Proven track record of strong customer focus and adaptability in a high call volume environment
• Effective written and verbal communication skills with the ability to engage with diverse audiences
• Passion for providing a high level of customer service, including empathy, active listening, and patience
• Ability to multitask, set priorities, and manage time effectively
• Technical proficiency navigating multiple systems while maintaining attention to detail and data accuracy
• Fluency over all tools and resources specific to the role, with heavy reliance on Excel
• Ability to embrace change and departmental growth in an evergreen environment

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and effective communication while managing multiple systems and tasks in a fast-paced environment. Proficient in utilizing tools like Salesforce and Excel to ensure data accuracy and meet performance metrics.

Highest-signal resume keywords

• Customer Service
• Salesforce Experience
• Excel Proficiency
• Call Center Experience
• Multitasking Ability

Hard Skills

• Benefits Orientation
• Accrual Status Processing
• Employment Verification
• Commuter Benefit Processing
• HRA Deposit Processing

Soft Skills

• Empathy
• Active Listening
• Adaptability
• Effective Communication
• Time Management

Industry Keywords

• High-Volume Call Environment
• First-Contact Resolution
• Service-Level Agreements
• Performance Metrics
• Data Accuracy

Tools & Technologies

• Empeon
• Medflyt
• Talkdesk
• FlexFacts
• Knowledge Base