VA Benefits Counselor & Administrative Specialist

Veterans Benefits Administration; Wichita (KS); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Veterans Benefits Administration seeks a Legal Administrative Specialist to coordinate counseling sessions with Veterans and dependents to explain VA and non-VA benefits. Responsibilities include preparing benefit explanations, handling inquiries, and supporting claims processing with in-depth regulatory knowledge.

The role supports a broad range of programs and may include occasional telework. Applicants must meet the GS criteria and demonstrate experience in customer service, research, and

Qualifications

• Experience delivering customer service and benefit counseling.
• Ability to research and interpret regulations and procedures.
• Strong verbal and written communication skills for complex benefit explanations.

Responsibilities

• Coordinate counseling sessions with Veterans and dependents, in person or by telephone.
• Explain VBA rating decisions and processing procedures to claimants.
• Assist with benefits programs including compensation, education, home loan, health care and more.
• Prepare technical correspondence with benefit information and rights.
• Explain legal provisions and administrative practices relevant to cases.
• Initiate inquiries to resolve errors or delays in benefits.

Skills

Customer service

Oral communication

Written communication

Research ability

Attention to detail

Education

Graduate degree or higher

Job description

Veterans Benefits Administration seeks a Legal Administrative Specialist to coordinate counseling sessions with Veterans and dependents to explain VA and non-VA benefits. Responsibilities include preparing benefit explanations, handling inquiries, and supporting claims processing with in-depth regulatory knowledge.

The role supports a broad range of programs and may include occasional telework. Applicants must meet the GS criteria and demonstrate experience in customer service, research, and