V108C Personal Injury Case Manager I

Job Duck; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck, LLC is seeking a Personal Injury Case Manager to coordinate client care, medical records, and case progress from intake to resolution. You will liaise with clients, medical providers, insurers, courts, and legal staff while maintaining strict confidentiality and high attention to detail.

The role requires 3–5 years of PI case management experience, strong organizational skills, and the ability to work independently in a fast-paced environment.

Qualifications

• 3–5 years of experience as a Personal Injury Case Manager.
• Experience with Personal Injury is mandatory.
• Strong understanding of personal injury workflows and case management.

Responsibilities

• Report claims and assist with claim processes.
• Communicate with courts regarding case updates.
• Monitor case progress and move files through stages.
• Obtain medical records and supporting case documents.
• Conduct client intake and gather necessary information.
• Identify and resolve bottlenecks proactively.
• Track deadlines and outstanding items to ensure timely completion.
• Coordinate with attorneys and legal staff for next steps.
• Provide case updates and maintain client communication.
• Maintain organized records in the case management system.
• Follow up on outstanding requests with clients, providers, insurers, and third parties

Skills

Client communication

Organizational skills

Time management

Attention to detail

Empathy

Proactive mindset

Problem solving

Tools

NEOS by Assembly

RingCentral

Microsoft Office Suite

Job description

Monthly compensation: 1220 USD to 1320 USD

Job Description:

At Job Duck, we connect talented professionals with growing law firms that need dedicated team members to help drive case progress and deliver exceptional client service. We are seeking a Personal Injury Case Manager who is passionate about helping clients navigate the legal process while ensuring cases move forward efficiently. In this role, you will serve as a key point of coordination between clients, medical providers, insurance companies, courts, and legal staff. The ideal candidate is proactive, empathetic, highly organized, and eager to take ownership of responsibilities without constant supervision. If you thrive in a fast paced environment, enjoy solving problems, and take pride in keeping cases on track, this could be an excellent opportunity for you.

Responsibilities include, but are not limited to:

• Report claims and assist with claim related processes
• Communicate with courts regarding case related matters and updates
• Monitor case progress and help move files through each stage of the case lifecycle
• Request and obtain medical records and supporting case documentation
• Conduct client intake activities and gather necessary information and documentation
• Identify and resolve case bottlenecks proactively
• Track deadlines and outstanding items to ensure timely completion
• Coordinate with attorneys and legal staff regarding next steps and case developments
• Provide case updates and maintain regular communication with clients
• Maintain accurate and organized records within the case management system
• Follow up on outstanding requests with clients, medical providers, insurance companies, and third parties

Requirements:

• Timezone: - Eastern Standard Time (EST)
• Schedule: Monday through Friday 8:30 AM to 5:30 PM EST
• 3-5 years of experience as a Personal Injury Case Manager.
• Experience with Personal Injury is mandatory
• Strong understanding of personal injury case workflows
• Experience handling client communications and case documentation
• Ability to manage multiple active cases simultaneously
• Software and Tools: NEOS by Assembly, RingCentral, Microsoft Office Suite
• Excellent follow-up and organizational skills
• Ability to work independently and proactively
• Strong attention to detail
• Willingness to learn new processes and assume additional responsibilities as needed
• Proactive and self motivated mindset
• Strong follow through and task ownership
• Ability to prioritize multiple deadlines effectively
• Empathetic and client focused communication style
• Professionalism and confidentiality
• Critical thinking and problem solving skills

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish