V104 - Intake Support Specialist

Visa Hunt; United States; On-site; USD 13,000 - 14,000; Full time

Job summary

Job Duck is seeking a dedicated and compassionate bilingual Intake Specialist to join Job Duck and serve as the first point of contact for prospective clients. You will create a positive experience by responding to inquiries, gathering essential information, coordinating follow ups, and ensuring every client feels supported throughout the intake process.

You will play a key role in maintaining organized records, managing communications, and helping the team deliver exceptional service.

Qualifications

• Bilingual English and Spanish communication skills.
• Customer service excellence.
• Active listening.
• Attention to detail.
• Organization and time management.
• Critical thinking.
• Follow up management.
• Adaptability.
• Empathy and professionalism.
• Ability to work independently.
• Willing to learn.

Responsibilities

• Serve as the first point of contact for prospective clients via phone, email, and live chat.
• Respond promptly to referral emails and client inquiries.
• Assist attorneys and team members with intake related administrative tasks.
• Answer inbound calls and make outbound follow up calls to prospective clients.
• Maintain consistent communication throughout the intake process to ensure an outstanding client experience.
• Gather and document all required information needed to open new client files.
• Maintain organized records within the case management system.
• Ensure all necessary information and requests are accounted for when opening new files.

Skills

Bilingual English/Spanish

Customer service

Active listening

Attention to detail

Organization

Time management

Critical thinking

Follow up

Adaptability

Empathy & professionalism

Independent work

Willingness to learn

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

We are looking for a dedicated and compassionate Bilingual Intake Specialist to join Job Duck and serve as the first point of contact for prospective clients. In this role, you will create a positive experience by responding to inquiries, gathering essential information, coordinating follow ups, and ensuring every client feels supported throughout the intake process. You will play a key role in maintaining organized records, managing communications, and helping the team deliver exceptional service. The ideal candidate is highly organized, an excellent communicator, and thrives in a fast paced environment while maintaining accuracy and professionalism. If you enjoy helping people, building rapport, and contributing to an efficient client experience, this opportunity is for you

Compensation range: 1,142 USD to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Serve as the first point of contact for prospective clients via phone, email, and live chat
• Respond promptly to referral emails and client inquiries
• Assist attorneys and team members with intake related administrative tasks
• Answer inbound calls and make outbound follow up calls to prospective clients
• Maintain consistent communication throughout the intake process to ensure an outstanding client experience
• Gather and document all required information needed to open new client files
• Maintain organized records within the case management system
• Ensure all necessary information and requests are accounted for when opening new files

Requirements:

• Bilingual English and Spanish communication skills
• Customer service excellence
• Active listening
• Attention to detail
• Organization and time management
• Critical thinking
• Follow up management
• Adaptability
• Empathy and professionalism
• Ability to work independently
• Willing to learn

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish