UX / Technical Content Writer

Aquent; San Francisco (CA); On-site; USD 67,502 - 74,390; Full time

Job summary

Aquent is seeking an experienced UX / Technical Content Writer to join our client’s Marketplace Learn team for MAT leave coverage in San Francisco. The assignment runs from September 7, 2026 through November 30, 2026.

You will distill complex product information, SOPs, and updates into clear, practical guides for our seller community, focusing on clarity and usefulness rather than promotional language. Proficiency with Airtable, strong editing skills, and a portfolio of technical guides are

Qualifications

• 3–5+ years in technical writing, UX writing, or instructional content roles in tech/eCommerce/SaaS.
• Experience using Airtable for content tracking or project management.
• Strong ability to explain complex processes simply.

Responsibilities

• Guide & FAQ Development: Write, edit, and maintain clear, long-form instructional guides and FAQ content for sellers.
• Release Notes: Summarize product updates into clear notes for email and web docs.
• Content Synthesis: Translate complex technical jargon into layperson terms.
• Workflow Management: Use Airtable daily to manage content workflows and updates.
• Continuous Improvement: Identify knowledge gaps and streamline existing documentation.

Skills

Technical writing

UX writing

Portfolio development

Communication skills

Tools

Airtable

Job description

Note: This is for a MAT Leave coverage. The duration of this assigment is tentative from September 7, 2026 through November 30, 2026.

We are seeking an experienced UX / Technical Content Writer to join our client’s Marketplace Learn team. In this role, you will synthesize complex product information, standard operating procedures (SOPs), and technical updates into clear, highly readable, and actionable guides for our seller community.

The ideal candidate is an efficient communicator who excels at taking backend technical details and distilling them into concise, practical documentation that helps everyday business owners manage and grow their stores. This role focuses purely on clear, direct documentation—no marketing copy or flowery promotional language required.

Key Responsibilities

• Guide & FAQ Development: Write, edit, and maintain clear, long-form instructional guides and FAQ content designed to clarify business processes and product updates for sellers.
• Release Notes: Summarize product updates and feature releases into clear, digestible notes for email distribution and web documentation.
• Content Synthesis: Partner with internal stakeholders to analyze complex technical jargon, SOPs, and product specifications, translating them into layperson terms.
• Workflow Management: Utilize Airtable daily to manage documentation workflows, track content updates, and navigate fast-paced changes in business requirements.
• Continuous Improvement: Identify knowledge gaps and proactively streamline existing documentation to keep our content ecosystem accurate and up to date.

What We’re Looking For

• The UX / Technical Writer Mindset: You write with the end-user in mind, focusing strictly on clear, concise, and helpful guidance rather than marketing or promotional copy.
• Adaptable & Fast-Paced: You thrive in an evolving environment, digest fast updates quickly, and can hit the ground running with minimal hand-holding.
• Process-Driven: You love clean systems and are proficient in modern content and project management platforms.

Minimum Qualifications

• Experience: 3–5+ years in a technical writing, UX writing, or instructional content role within tech, eCommerce, or SaaS industries.
• Technical Proficiency: Experience using Airtable for content tracking or project management.
• Portfolio: A writing portfolio featuring relevant samples of written technical guides, help articles, FAQs, or release notes (visual design samples are not required).
• Communication: Exceptional writing, editing, and grammar skills, with a proven ability to explain complex processes simply.

Preferred Qualifications

• Airtable Expertise: Hands-on experience transitioning workflows or managing active content databases in Airtable.
• E-Commerce / Marketplace Context: Familiarity writing specifically for seller or B2B platforms.
• Tone Precision: Ability to write in a direct, neutral, and instructional tone without relying on persuasive marketing language.
• Self-Starter: Strong ability to self-manage, ask the right questions, and quickly learn internal tools and systems.

The target hiring compensation range for this role is $49.00/hr to $54.00/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

• Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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