Tech Writer-Tech III - AMZ10061234

Amazon; Seattle (WA); On-site; USD 126,797 - 170,200; Full time

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Tech Writer at the Tech III level to create and maintain detailed documentation for the Amazon Q Developer features. You will partner with software engineers, product managers, and SMEs to understand behavior, plan content, and ensure accuracy and usability.

You will write structured content in XML/HTML, follow AWS style guides, lead reviews, and help onboard new writers.

Qualifications

• Create and maintain technical documentation for software products.
• Document complex systems and workflows with engineering and product teams.
• Structured authoring using XML or HTML; apply content strategy and IA.
• Test software features, report defects, and incorporate customer feedback.
• UX writing and adherence to style guides; analyze analytics and agile processes.
• Facilitate meetings, capacity planning, and stakeholder communications.

Responsibilities

• Design, develop, test, publish, and maintain comprehensive technical documentation for Amazon Q Developer features.
• Collaborate with engineers, PMs, and SMEs to plan content using AWS Content Strategy.
• Lead documentation reviews and provide UX guidance for user-facing text.
• Develop onboarding docs and internal wikis for new AWS writers.
• Perform team-lead duties: backlog grooming, sprint planning, and analytics reporting.

Skills

Technical docs

Engineers collaboration

Structured authoring

Testing & QA

UX writing & style

Stakeholder management

Education

Bachelor's degree

Job description

Job ID: 10484708 | Amazon.com Services LLC - A57

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Tech Writer-Tech III

Job Location: Seattle, Washington

Job Number: AMZ10061234

Position Responsibilities

Design, develop, test, publish, and maintain comprehensive technical documentation for Amazon Q Developer features. Partner closely with software engineers, product managers, and other subject matter experts to assess documentation requirements, understand feature behavior and defects, and plan content using AWS Content Strategy. Write structured technical content in XML, incorporate customer feedback, and ensure accuracy, usability, and consistency with AWS Style Guides. Test beta and released features by configuring environments, validating workflows, and reporting issues to development teams before and after launch. Lead documentation reviews with stakeholders and incorporate feedback. Provide UX and content guidance for the Amazon Q Developer web-based service, including reviewing and approving user-facing text such as fields, error messages, and dialog boxes to ensure clarity, consistency, and style compliance. Interview and assess technical writer candidates. Develop onboarding documentation and internal wikis for new AWS writers by researching required tools, processes, and environments, adapting general onboarding materials to writer-specific needs, and coordinating scope and timelines with leadership. Perform team-lead responsibilities for Q Developer documentation, including facilitating bi-weekly backlog grooming and sprint planning meetings, reviewing analytics, producing monthly status summaries, performing capacity planning, and reporting insights to management. Analyze Adobe Analytics data to assess documentation usage and trends, compare performance across services, and support data-driven decisions related to prioritization and resourcing.

Position Requirements

Bachelor's degree or foreign equivalent degree in Communications, English, Computer Science, Engineering, Information Systems, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation. Must have five years of experience in the following skill(s): (1) creating and maintaining technical documentation for software products; (2) working with engineering and product teams to document complex systems and workflows; (3) structured authoring (XML or HTML), content strategy, usability, and information architecture; (4) testing software features, reporting defects, and incorporating customer feedback; (5) UX writing, style guide enforcement, analytics tools, and agile development processes; and (6) facilitating meetings, capacity planning, and communicating with stakeholders.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $126,797/year to $170,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic Qualifications

Position Requirements: Bachelor's degree or foreign equivalent degree in Communications, English, Computer Science, Engineering, Information Systems, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation. Must have five years of experience in the following skill(s): (1) creating and maintaining technical documentation for software products; (2) working with engineering and product teams to document complex systems and workflows; (3) structured authoring (XML or HTML), content strategy, usability, and information architecture; (4) testing software features, reporting defects, and incorporating customer feedback; (5) UX writing, style guide enforcement, analytics tools, and agile development processes; and (6) facilitating meetings, capacity planning, and communicating with stakeholders.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.