UX Researcher V

Crystal Equation Corporation; Bell Gardens (CA); Hybrid; USD 107,000 - 114,000; Full time

Benefits offered by this job

paid time off

medical/dental/vision/life insurance

401K

parential leave

Job summary

Crystal Equation Corporation is seeking a UX Researcher V to lead remote, end-to-end research programs focused on product risk and compliance. You will design and execute mixed-method studies, partner with Product, Design, and Data Science, and translate insights into strategic recommendations.

The role requires a BA/BS in a human-behavior field and 10+ years of experience designing large-scale research programs with cross-functional teams.

Qualifications

• Independently designs and executes mixed-methods studies, adapting when constraints change.
• Quantitative competence: survey design, weighting, and analysis with standard stats tools.
• Qualitative depth in varied methods to produce objective recommendations.

Responsibilities

• Scope and run mixed-methods studies (interviews, diaries, surveys, usability) on risk and compliance experiences.
• Own studies end-to-end: plan, recruit via vendors, field, analyze, and share outcomes.
• Analyze qualitative and quantitative data and triangulate against product logs.
• Translate findings into actionable recommendations for cross-functional partners.
• Maintain research documentation and handoffs for continuity when leave occurs.

Skills

Mixed-methods design

Quantitative analysis

Qualitative depth

Education

BA/BS in a human behavior related field

Job description

UX Researcher V Remote Summary

Product Risk & Compliance research sits within Risk Analytics & Research and provides the user-insight foundation for how our company identifies, understands, and mitigates product risk across the family of apps. Research partners closely with Compliance, Legal, Policy, Product Management, Design, and Data Science. This role provides coverage while FTE researchers are on leave, so continuity on in-flight programs is the priority. Execute on research programs that shape product and policy direction, not just individual studies. Build comprehensive research plans that cut across business areas, consistently lead highly complex, large-scale, and/or novel qual and quant programs, providing methodological direction in ambiguous situations. Impact is expected to span multiple teams across Product Risk and Compliance.

Responsibilities

Scope and run mixed-methods studies (interviews, diary studies, surveys, concept and usability evaluation) on how people understand and respond to risk, safety, and compliance-related product experiences. Own studies end-to-end: research plan, participant criteria and recruiting via preferred vendors, fielding, analysis, and share-out. Analyze qualitative and quantitative data (survey analysis, weighting, descriptive and inferential statistics) and triangulate against qualitative signal and product logs. Translate findings into recommendations that XFN partners can act on, and socialize them beyond the immediate product team. Maintain research documentation and handoffs so work is picked back up cleanly when FTEs return from leave.

Education/Experience

BA/BS in a human behavior related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics

Must-Have HARD Skills

• Independently designs and executes mixed-methods studies, choosing appropriate methods to answer the research question, and adapts when constraints change.
• Quantitative competence: survey design and sampling, data cleaning and weighting, and analysis using standard statistical techniques (a scripting/stats tool such as R, Python, or SPSS).
• Qualitative depth - leading and adapting varied qual methods, and evaluating assumptions and inferences to produce objective, actionable recommendations.

Nice-to-have Skills

• Experience conducting international or multi-market research.
• Experience working with in-house survey platforms and large-scale behavioral/log data alongside primary research.

Years of Experience

10+ years

Pay range

Pay range is$78 - $83per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more.

Benefits

• paid time off
• medical/dental/vision/life insurance
• 401K
• parental leave
• and more

THE PROMISES WE MAKE

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey. For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.