UX Researcher, Mixed Methods & Insights (Hybrid)

Ford-Motor-Company; Dearborn (MI); Hybrid; USD 85,000 - 167,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Hybrid work model

Tuition assistance

Job summary

Ford Motor Company in Dearborn, MI is seeking a UX Researcher and Data Analyst to strengthen the Customer Confidence Center within Digital Product Design. You will balance hands-on research with data analysis and reporting support for our Customer Experience Survey program, helping product teams make evidence-based design decisions.

You will execute usability studies and VOC analytics, collaborate with design and product teams, and advance data pipelines with AI-enabled insights.

Qualifications

• Bachelor’s degree or equivalent in a research/quantitative field.
• 1–3 years as a User Researcher or CX researcher with on-site research or project coordination.
• 1–3 years as a data analyst with data integration experience.

Responsibilities

• Plan, conduct, moderate, and analyze user research activities to improve designs.
• Collaborate with design and product teams to set research goals.
• Support VOC program with survey planning, budgeting, and KPI tracking.
• Improve data analysis processes and automate with AI tools.

Skills

MS Excel

PowerPoint

Word

AI tools

Data analysis

Statistical knowledge

Communication

Travel up to 25%

Education

Bachelor's degree or equivalent in research/quantitative field

Tools

Figma

Protopie

Dscout

Qualtrics

User Testing

SQL

Power BI

Tableau

Excel VBA

SAS

Looker Studio

Jira

Job description

Ford Motor Company in Dearborn, MI is seeking a UX Researcher and Data Analyst to strengthen the Customer Confidence Center within Digital Product Design. You will balance hands-on research with data analysis and reporting support for our Customer Experience Survey program, helping product teams make evidence-based design decisions.

You will execute usability studies and VOC analytics, collaborate with design and product teams, and advance data pipelines with AI-enabled insights.