UX Researcher III

Eightelevengroup; Grand Rapids, Northern (MI, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Eightelevengroup is seeking an experienced UX Researcher to drive data-driven decisions across the product lifecycle. The role requires solving complex problems and voicing user needs through rigorous qualitative and quantitative research.

You will collaborate with Product, Design and Development teams to translate insights into actionable design improvements, build personas and journey maps, and manage vendor relationships in a SAFE Agile setting. Remote options not stated.

Qualifications

• Plan and execute qualitative and quantitative user research.
• Present research findings in context for stakeholders.
• Collaborate with product, design and development teams.

Responsibilities

• Plan and execute qualitative and quantitative user research using various methods.
• Analyze user data to uncover pain points and unmet needs.
• Conduct interviews, usability tests, surveys, ethnographic studies, contextual inquiry, and concept testing.
• Synthesize findings and present insights to inform design decisions.
• Develop journey maps, user personas, and jobs-to-be-done.
• Integrate user feedback with product design and development processes.
• Scope research initiatives with stakeholders and managers.
• Leverage data and analytics to tie insights to actions.
• Work in a SAFE Agile environment coordinating by sprints.
• Collaborate with cross-functional teams and manage vendor relationships.

Skills

UX Research

Qualitative & Quantitative

Cross-functional collaboration

Communication

Education

Bachelor's or higher in HCI / Interaction Design / Cognitive Psychology / Anthropology / Market Research

Tools

Wireframes

Storyboards

User flows

Site maps

Job description

Description:

Location:Needs to be in driving distance to a Meijer Distribution Center.Preference given to Tipp City, Ohio or Lansing, MI.

Job Summary: We are looking for an experienced UX Researcher with 5+ years experience to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.

Requirements:

• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze users behavioral and attitudinal data to uncover customer painpoints and unmet needs
• Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context
• Leverage human centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Ability to accurately scope research initiatives by collaborating with stakeholders
• Leverage existing data and ability to tie insights to analytics
• Work in a SAFE Agile environment, coordinating projects by sprints
• Ability to work effectively both individually and as part of cross-functional teams
• Effectively manage vendor partner relationships ensuring that output meets internal expectations

Skills & Qualifications: 5+ years of experience with UX Research.

• Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Anthropology, Market Research or similar field
• Solid understanding of wireframes, storyboards, user flows, process flows and site maps. Experience with research, design, and AI tools Solid grasp on Human Centered Design.
• Expert written and verbal communication skills and attention to detail
• **Portfolio demonstrating your expertise and ability to articulate your process
• Positive attitude, collaborative spirit and openness to giving and receiving feedback