UX Researcher

United Parcel Service Sweden Aktiebolag; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

UPS in Atlanta, GA is seeking a research lead who will plan and execute mixed-methods studies to inform product and service strategies. You will design studies, analyze data, develop user requirements and personas, and present findings to cross-functional teams.

This role emphasizes user-centered design and collaboration with researchers, designers, and strategists. This permanent position requires 2–3 years of research experience and strong communication skills.

Qualifications

• 2–3 years of experience conducting and managing research projects including design research, service design, digital design, and digital product innovation.
• Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed methods research and analysis.
• Proficient understanding of digital trends, business models, and emerging technologies.
• Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations.
• Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Plan, design, moderate, and analyze qualitative and quantitative research studies.
• Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively.
• Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data.
• Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process.
• Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies.
• Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience.
• Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions.
• Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products.
• Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices.

Skills

Qualitative research

Quantitative research

Mixed methods

Analytical skills

Communication skills

Tools

DScout

Qualtrics

Microsoft Office

Figma

Quantum Metrics

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The successful candidate will play a critical role in planning and executing comprehensive research projects that contribute to the creation of innovative and high-quality experiences for UPS customers and stakeholders. This role involves leading all phases of research to inform strategy development, identify opportunities, define user requirements, and evaluate designs. We seek a candidate with experience in mixed methods research.

Responsibilities

• Plan, design, moderate, and analyze qualitative and quantitative research studies.
• Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively.
• Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data.
• Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process.
• Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies.
• Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience.
• Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions.
• Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products.
• Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices.

Experience Guidelines

• 2-3 years of experience conducting and managing research projects including design research, service design, digital design, and digital product innovation.
• Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed methods research and analysis.
• Proficient understanding of digital trends, business models, and emerging technologies.
• Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations.
• Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment.
• Flexible and adaptable to shifting priorities and business needs, demonstrating the ability to pivot and realign research objectives as required to meet dynamic project goals and stakeholder expectations.
• Excellent oral and written communication skills, including the ability to deliver clear, powerful, and concise presentations.
• Familiarity or experience with service design, product innovation, or having a background in design (UX, industrial, product, human factors) is a plus.
• Effective at engaging with team members across all functions, conveying research implications passionately and convincingly to diverse audiences.
• This position may also be responsible for managing some outsourced contractors or vendors.

Tools

• Proficiency with online research platforms such as DScout, Qualtrics, Quantum Metrics, etc... is preferred
• High proficiency in Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint.
• Experience with design and prototyping tools like Figma is a plus.

Job Grade

203

Last Day to Apply Internally

10/27/26 @ 11:59pm EST

Location and Visa

The position is based in Atlanta, GA and will require commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.