UX Researcher

GSV UPS General Services; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

UPS is seeking a skilled research professional to lead comprehensive research projects that inform strategy and product experiences for customers and stakeholders. You will plan, execute, and synthesize mixed methods studies, guiding design decisions with rigorous data and actionable insights.

Based in Atlanta, GA, the role emphasizes collaboration with cross-functional teams, communication of findings through compelling visuals, and advocating for end users throughout the development lifecycle.

Qualifications

• 2–3 years of experience planning and managing research projects.
• Primary expertise in either qualitative or quantitative methods with mixed-methods capability.
• Strong ability to translate research findings into strategic insights and actionable recommendations.
• Excellent written and spoken communication with ability to present clearly to stakeholders.

Responsibilities

• Plan, design, moderate, and analyze qualitative and quantitative studies.
• Develop research questions aligned with business objectives and select methodologies.
• Present findings with clear visuals that narrate data-driven stories.
• Advocate for the end user in meetings, workshops, and design sessions.
• Translate insights into design and business strategies for cross-functional teams.
• Develop user requirements, journeys, and personas from research data.
• Collaborate with researchers, designers, and strategists to apply recommendations.
• Plan and execute concept and usability tests using mixed methods.
• Stay informed on industry trends and emerging research methods.

Skills

Mixed methods research

Qualitative research

Quantitative research

Synthesis and storytelling

Communication skills

Presentations

Advocacy for end users

Education

Experience with design research

Tools

DScout

Qualtrics

Quantum Metrics

Microsoft Office Suite

Figma

Job description

We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The successful candidate will play a critical role in planning and executing comprehensive research projects that contribute to the creation of innovative and high-quality experiences for UPS customers and stakeholders. This role involves leading all phases of research to inform strategy development, identify opportunities, define user requirements, and evaluate designs. We seek a candidate with experience in mixed methods research.

Responsibilities

• Plan, design, moderate, and analyze qualitative and quantitative research studies.
• Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively.
• Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data.
• Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process.
• Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies.
• Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience.
• Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions.
• Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products.
• Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices.

Experience Guidelines

2-3 years of experience conducting and managing research projects including design research, service design, digital design, and digital product innovation. Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed methods research and analysis. Proficient understanding of digital trends, business models, and emerging technologies. Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations. Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment. Flexible and adaptable to shifting priorities and business needs, demonstrating the ability to pivot and realign research objectives as required to meet dynamic project goals and stakeholder expectations. Excellent oral and written communication skills, including the ability to deliver clear, powerful, and concise presentations. Familiarity or experience with service design, product innovation, or having a background in design (UX, industrial, product, human factors) is a plus. Effective at engaging with team members across all functions, conveying research implications passionately and convincingly to diverse audiences. This position may also be responsible for managing some outsourced contractors or vendors.

Tools

• Proficiency with online research platforms such as DScout, Qualtrics, Quantum Metrics, etc… is preferred
• High proficiency in Microsoft Office Suite, including Teams, Word, Excel, and PowerPoint.
• Experience with design and prototyping tools like Figma is a plus.

Job Grade: 203

Last day to apply internally: 10/27/26 @ 11:59pm EST

The position is based in Atlanta, GA and will require commuting to the office.

Employer will not sponsor a visa for this position.

Candidates must be currently in the same geographic location or willing to relocate independently.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.