UX Researcher: Shape Customer Experiences

United Parcel Service Sweden Aktiebolag; United States; Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

UPS in Atlanta, GA is seeking a research lead who will plan and execute mixed-methods studies to inform product and service strategies. You will design studies, analyze data, develop user requirements and personas, and present findings to cross-functional teams.

This role emphasizes user-centered design and collaboration with researchers, designers, and strategists. This permanent position requires 2–3 years of research experience and strong communication skills.

Qualifications

• 2–3 years of experience conducting and managing research projects including design research, service design, digital design, and digital product innovation.
• Primary expertise in either qualitative or quantitative research methods, with a strong foundation in mixed methods research and analysis.
• Proficient understanding of digital trends, business models, and emerging technologies.
• Demonstrated ability to synthesize complex research findings into strategic insights and actionable recommendations.
• Strong analytical, communication, and organizational skills, with the ability to thrive in a fast-paced, deadline-driven environment.

Responsabilités

• Plan, design, moderate, and analyze qualitative and quantitative research studies.
• Develop sound research questions aligned with stakeholder and business objectives, and determine the appropriate methodologies and tools needed to address research questions effectively.
• Communicate research findings through clear, concise, and visually engaging presentations that tell compelling stories with data.
• Advocate for the end user during meetings, working sessions, and workshops with team members, ensuring that user needs are at the forefront of the design and development process.
• Present research findings and actionable recommendations to cross-functional teams and clients, ensuring insights are translated into tangible design and business strategies.
• Analyze research data to develop user requirements, consumer journeys, personas, and other conceptual frameworks to describe the end-user experience.
• Collaborate effectively with other researchers, designers, and strategists to integrate research-based recommendations into design and business solutions.
• Plan and execute concept and usability tests, leveraging both qualitative and quantitative methods to evaluate prototypes and existing products.
• Stay informed about industry trends, emerging methodologies, and technologies that can enhance research practices.

Connaissances

Qualitative research

Quantitative research

Mixed methods

Analytical skills

Communication skills

Outils

DScout

Qualtrics

Microsoft Office

Figma

Quantum Metrics

Description du poste

UPS in Atlanta, GA is seeking a research lead who will plan and execute mixed-methods studies to inform product and service strategies. You will design studies, analyze data, develop user requirements and personas, and present findings to cross-functional teams.

This role emphasizes user-centered design and collaboration with researchers, designers, and strategists. This permanent position requires 2–3 years of research experience and strong communication skills.