UX Researcher

Love's Travel Stops; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

401(k) – 100% match up to 5%

Health insurance after 30 days

Competitive pay & career development

Job summary

Love's Travel Stops is seeking a UX Researcher to uncover customer needs for our product and service design. You will conduct ethnographic interviews, usability studies, and trend research while collaborating with Product Owners, Designers, Developers and QA to optimize features.

The role emphasizes leading recruitment, establishing research methodologies, and presenting findings to stakeholders to influence product direction.

Qualifications

• 4-year college degree in Business, Marketing, Economics, CS, HCI, Psychology or related field.
• 2+ years in statistical/qualitative/quantitative analysis and usability testing within Agile environments.
• Proven ability to translate customer research into product design decisions.
• Experience with standard industry tools for user research and analytics.

Responsibilities

• Conduct qualitative and quantitative user research including ethnographic interviews, usability studies, and A/B testing.
• Lead recruitment and scheduling for testing initiatives.
• Establish and promote research methodologies and standards for product features and timelines.
• Collaborate with product owners, UX team, designers, developers and QA to conduct sessions.
• Organize, present, and defend research findings to peers and stakeholders.
• Create personas, task flows, and research documentation.

Skills

Quantitative research

Qualitative research

Recruiting

Presenting findings

Cross-functional collaboration

Education

Bachelors degree in related field

Tools

Lookback

Qualtrics

Google Analytics

Mixpanel

Job description

This is an onsite role located in Oklahoma City

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay Career Development

Welcome to Love's:

The UX Researcher is responsible for delivering insights to the most challenging questions in Love’s product and service design. The ideal candidate will uncover what our customers need from our business products by conducting primary research, exploring customer behavior and motivation, and working with Product Owners, Designers, Developers and QA departments in optimizing and developing our product features.

Job Functions:

• Conduct both qualitative and quantitative user research including ethnographic interviews, contextual inquiry, lab and remote usability studies, heuristic evaluations, A/B testing and trend research
• Lead recruiting and scheduling for various testing initiatives
• Establish and promote user research methodologies, best practices and standards as they apply to various product features and timelines
• Collaborate with product owners and the UX team to organize, facilitate and lead in-person and remote user research sessions
• Organize, present, and defend research findings in compelling and creative ways to peers and stakeholders
• Collaborate with other researchers, designers, product managers and developers to resolve user issues
• Prepare data collection materials (e.g., discussion guides), synthesize user research findings, create presentations, personas, task flows, and general documentation of research techniques and processes

Experience and Qualifications:

• 4-year college degree in Business, Marketing, Economics, Computer Science, HCI, Cognitive Science, Psychology, Information Science or any other related field
• A minimum of 2 years of experience in statistical analysis, qualitative analysis, quantitive analysis, product usability moderating, test method selection and Agile methodology
• Measurable experience in the integration of customer research into a business’s product design practice.
• Proficient with standard industry software and tools e.g. Participate, Dynata, Lookback, Quantilope, Medallia, Qualtrics, SurveyMonkey, UserTesting, UXpressia, Google Analytics, Mixpanel etc.

Skills and Physical Demands:

• Hard Skills: Knowledge of Microsoft Office, Adobe Creative Cloud, LucidChart, Invision, LookBack, Participate etc.
• Soft Skills: Strong verbal and oral communication skills, keen attention to detail, ability to multi-task, strong organization skills, flexible, good relationship and self-motivated to take on additional tasks under pressure. Strong ability to develop and extend brands across multiple platforms.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.