Sr. UX Researcher - 25-03413

LeadStack Inc.; Fort Worth (TX); Hybrid; USD 110,208 - 119,851; Full time

Job summary

A leading technology firm based in Fort Worth is seeking a UX Researcher to join their Digital Customer Experience team. This contract position emphasizes the importance of user-centered design and hands-on research methods. You will collaborate with cross-functional teams to advocate for user experience while conducting qualitative and quantitative research. The ideal candidate has over three years of experience and a relevant bachelor's degree. Competitive pay rate of $87.00/hr offered, with hybrid working conditions.

Qualifications

• Bachelor's degree in human computer interaction, design, psychology, or related field.
• 3+ years of experience in UX research at large organizations.
• Strong understanding of user-centered design and research methods.

Responsibilities

• Collaborate with Product Owners to advocate for user experience.
• Conduct qualitative UX research to understand user behaviors.
• Effectively present actionable research insights to product teams.

Skills

User-centered design

Qualitative and quantitative research methods

Analytical skills

Excellent communication skills

Collaboration across disciplines

Education

Bachelor's degree in a related discipline

Tools

UserZoom

Adobe Analytics

Figma

Job description

3 days ago Be among the first 25 applicants

This range is provided by LeadStack Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80.00/hr - $87.00/hr

Direct message the job poster from LeadStack Inc.

Duration: 1 Year contract with possible extension

Location: Fort Worth, Texas 76155 - Hybrid

Payrate: $87.00 per hr on W2

Description:

WHY YOU’LL LOVE THIS JOB

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at ***. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications.
• The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands‑on experience with user research methods, data analysis and UX strategy.
• The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio.
• You’ll wear many hats as a mentor, strategist, collaborator and evangelist, and you’ll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within American.

WHAT YOU’LL DO

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

• Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.
• Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).
• Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.
• Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.
• Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye‑tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease‑of‑use, comprehension and satisfaction.
• Effectively present and communicate actionable insights to product teams based on research outcomes.
• Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.
• Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer‑centric.
• Work in a self-guided Agile environment across multiple initiatives and ceremonies.
• Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.
• Scale UX research by building infrastructure, educating others and contributing to Research Ops.
• Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
• 3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
• Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
• Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
• Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
• Desire to promote and teach the importance of user-centered research to Product Owners, stakeholders and Designers
• Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirements

Preferred Qualifications – Education & Prior Job Experience

• Master’s degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
• 5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
• Experience in owning and creating research strategies that help define and work toward product objectives and key results
• Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
• Experience scaling research practices, setting up a research insight repository, and building a product benchmarking program
• Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
• Experience conducting field research with unionized workforces
• Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices

Skills, Licenses, and Certifications

• Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
• Experience and understanding of SPSS, R, SQL, database queries and basic programming languages
• Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
• Ability to present work in a clear and compelling manner to stakeholders explain design recommendations by citing best practices, testing data or business requirements
• Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
• Familiarity with using an eye-tracking tool
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
• Ability to create effective and compelling presentations

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

Airlines and Aviation

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