UX Researcher — Insight-Driven Product Research (OKC)

Love's Travel Stops; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

401(k) – 100% match up to 5%

Health insurance after 30 days

Competitive pay & career development

Job summary

Love's Travel Stops is seeking a UX Researcher to uncover customer needs for our product and service design. You will conduct ethnographic interviews, usability studies, and trend research while collaborating with Product Owners, Designers, Developers and QA to optimize features.

The role emphasizes leading recruitment, establishing research methodologies, and presenting findings to stakeholders to influence product direction.

Qualifications

• 4-year college degree in Business, Marketing, Economics, CS, HCI, Psychology or related field.
• 2+ years in statistical/qualitative/quantitative analysis and usability testing within Agile environments.
• Proven ability to translate customer research into product design decisions.
• Experience with standard industry tools for user research and analytics.

Responsibilities

• Conduct qualitative and quantitative user research including ethnographic interviews, usability studies, and A/B testing.
• Lead recruitment and scheduling for testing initiatives.
• Establish and promote research methodologies and standards for product features and timelines.
• Collaborate with product owners, UX team, designers, developers and QA to conduct sessions.
• Organize, present, and defend research findings to peers and stakeholders.
• Create personas, task flows, and research documentation.

Skills

Quantitative research

Qualitative research

Recruiting

Presenting findings

Cross-functional collaboration

Education

Bachelors degree in related field

Tools

Lookback

Qualtrics

Google Analytics

Mixpanel

Job description

Love's Travel Stops is seeking a UX Researcher to uncover customer needs for our product and service design. You will conduct ethnographic interviews, usability studies, and trend research while collaborating with Product Owners, Designers, Developers and QA to optimize features.

The role emphasizes leading recruitment, establishing research methodologies, and presenting findings to stakeholders to influence product direction.