UX Researcher

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

401(k) match up to 5%

Insurance after 30 days

Career development

Job summary

Love's Travel Stops & Country Stores Inc. in Oklahoma City is seeking a UX Researcher to uncover customer needs across products by conducting qualitative and quantitative research with stakeholders.

You will recruit participants, run usability studies, synthesize findings into personas and task flows, and partner with Product Owners, Designers, Developers and QA to improve our offerings. This role onsite in Oklahoma City requires strong collaboration and communication skills.

Qualifications

• 4-year college degree in a related field.
• A minimum of 2 years of experience in statistical/qualitative analysis and Agile methodology.
• Measurable experience in integrating customer research into product design.

Responsibilities

• Conduct qualitative and quantitative user research including ethnographic interviews and usability studies.
• Lead recruiting and scheduling for testing initiatives.
• Establish and promote user research methodologies and standards.
• Collaborate with product owners and UX team to organize and lead sessions.
• Present and defend findings to peers and stakeholders.
• Collaborate with researchers, designers, PMs and developers to resolve user issues.
• Prepare data collection materials, synthesize findings, and create personas and task flows.

Skills

Communication

Attention to detail

Multitasking

Organization

Adaptable

Relationship building

Brand development

Education

4-year college degree in related field

Tools

Participate

Dynata

Lookback

Quantilope

Medallia

Qualtrics

SurveyMonkey

UserTesting

UXPressia

Google Analytics

Mixpanel

Job description

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This is an onsite role located in Oklahoma City

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) - 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay Career Development

Welcome to Love's:

The UX Researcher is responsible for delivering insights to the most challenging questions in Love's product and service design. The ideal candidate will uncover what our customers need from our business products by conducting primary research, exploring customer behavior and motivation, and working with Product Owners, Designers, Developers and QA departments in optimizing and developing our product features.

Job Functions:

• Conduct both qualitative and quantitative user research including ethnographic interviews, contextual inquiry, lab and remote usability studies, heuristic evaluations, A/B testing and trend research
• Lead recruiting and scheduling for various testing initiatives
• Establish and promote user research methodologies, best practices and standards as they apply to various product features and timelines
• Collaborate with product owners and the UX team to organize, facilitate and lead in-person and remote user research sessions
• Organize, present, and defend research findings in compelling and creative ways to peers and stakeholders
• Collaborate with other researchers, designers, product managers and developers to resolve user issues
• Prepare data collection materials (e.g., discussion guides), synthesize user research findings, create presentations, personas, task flows, and general documentation of research techniques and processes

Experience and Qualifications:

• 4-year college degree in Business, Marketing, Economics, Computer Science, HCI, Cognitive Science, Psychology, Information Science or any other related field
• A minimum of 2 years of experience in statistical analysis, qualitative analysis, quantitive analysis, product usability moderating, test method selection and Agile methodology
• Measurable experience in the integration of customer research into a business's product design practice.
• Proficient with standard industry software and tools e.g. Participate, Dynata, Lookback, Quantilope, Medallia, Qualtrics, SurveyMonkey, UserTesting, UXpressia, Google Analytics, Mixpanel etc.

Skills and Physical Demands:

• Hard Skills: Knowledge of Microsoft Office, Adobe Creative Cloud, LucidChart, Invision, LookBack, Participate etc.
• Soft Skills: Strong verbal and oral communication skills, keen attention to detail, ability to multi-task, strong organization skills, flexible, good relationship and self-motivated to take on additional tasks under pressure. Strong ability to develop and extend brands across multiple platforms.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.