UX Director II: Lead Human-Centered Innovation (Hybrid)

CLM Dallas Chapter; Plano (TX); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Liberty Mutual Insurance in Plano, TX seeks an experienced UX leader to guide designers and researchers in delivering human-centered experiences for a global enterprise. You will drive strategy, champion excellence, grow a research practice, and partner across product, technology, and business teams to ship measurable outcomes.

Applicants should have 10+ years in UX/design, strong leadership, and fluency across multiple UX disciplines, with a track record in AI-enabled innovation and inclusive

Qualifications

• Bachelor's or Master’s Degree in technical or business discipline.
• Minimum 10+ years of UX or design experience, with a proven record of leading multidisciplinary design teams.
• Mastery in at least two UX disciplines (product design, content design, prototyping, research, front-end development, etc.) and fluency in the rest.
• Experience applying Agile, Design Thinking, Lean UX, or similar frameworks to deliver measurable outcomes.
• Exceptional communication and storytelling skills able to influence, align, and inspire across all levels of the organization.

Responsibilities

• Lead with purpose. Inspire and empower a team of experience designers & researchers to deliver elegant, human-centered solutions that build loyalty and strengthen trust with our customers.
• Drive strategy and alignment. Shape the vision for global digital services, global cybersecurity and mobile app experiences and partner across product, technology, and business teams to bring that vision to life.
• Champion design excellence. Guide your team in applying the right tools and methods at the right time to solve complex problems grounded in data, insights, and empathy.
• Build the research practice. Lead and grow a small team of user researchers setting the research roadmap, raising the bar on method and rigor, and making sure findings reach the partners who act on them.
• Advocate for the user. Ensure the users voice is central to every decision by leveraging qualitative and quantitative research at all stages of design.
• Foster purposeful innovation. Help your team explore AI and other transformative technologies through a responsible, human-centered lens that aligns experimentation with a clear purpose.

Skills

UX leadership

Team leadership

User research

Design thinking

Agile

Communication

Education

Bachelor's or Master’s Degree in technical or business discipline

Job description

Liberty Mutual Insurance in Plano, TX seeks an experienced UX leader to guide designers and researchers in delivering human-centered experiences for a global enterprise. You will drive strategy, champion excellence, grow a research practice, and partner across product, technology, and business teams to ship measurable outcomes.

Applicants should have 10+ years in UX/design, strong leadership, and fluency across multiple UX disciplines, with a track record in AI-enabled innovation and inclusive