UX Director: Lead Global Employee Experience & Design

Liberty Mutual Insurance; Indianapolis (IN); Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Liberty Mutual Insurance is seeking a UX Director to lead a team of 8-10 designers and researchers focused on enterprise employee experiences. You will set the strategic design vision and build the practice, balancing hands-on craft with management responsibilities.

This role emphasizes collaboration across product, technology and business teams, advancing design systems, research, and AI-enabled experiences while fostering an inclusive, growth-oriented culture.

Qualifications

• Bachelor's or Master’s Degree in technical or business discipline.
• 10+ years of UX or design experience, with a proven record of leading multidisciplinary design teams.
• Mastery in at least two UX disciplines and fluency in the rest.
• Experience applying Agile, Design Thinking, Lean UX, or similar frameworks.
• Exceptional communication and storytelling skills.
• Strategic thinking paired with deep empathy for users.
• Commitment to fostering an inclusive, creative, and growth-oriented design culture.
• Proven ability to build cross-team relationships that align UX strategy and elevate user-centered design across the organization
• Experience hiring design and research top-talent and actively engage in recruiting processes
• Experience leading design work involving AI, with the judgment to decide where it genuinely improves an experience and where it doesn’t.

Responsibilities

• Lead a team of 8-10 experience designers/researchers to deliver human-centered solutions.
• Shape the vision for global digital services, global cybersecurity and mobile app experiences and partner across product, technology, and business teams to bring that vision to life.
• Guide your team in applying the right tools and methods at the right time to solve complex problems - grounded in data, insights, and empathy.
• Lead and grow a small team of user researchers - setting the research roadmap, raising the bar on method and rigor, and making sure findings reach the partners who act on them.
• Ensure the user’s voice is central to every decision by leveraging qualitative and quantitative research at all stages of design.
• Help your team explore AI and other transformative technologies through a responsible, human-centered lens that aligns experimentation with a clear purpose.
• Partner with fellow UX leaders to ensure cohesive, seamless experiences across Liberty Mutual’s ecosystem.
• Strengthen design systems, workflows, and standards to deliver consistent, accessible, and scalable design solutions.
• Coach, mentor, and support your team’s growth - helping each designer or researcher sharpen their craft and expand their impact.
• Deliver UX assets. Support and communicate designs to partners and stakeholders, including service design blueprints, product roadmaps, personas and journey maps, wireframes, flow diagrams, sitemaps, prototypes, UI designs, and more.

Skills

UX leadership

Design strategy

User research

Agile / Lean UX

Communication skills

AI in design

Education

Bachelor's or Master's Degree in technical or business discipline

Job description

Liberty Mutual Insurance is seeking a UX Director to lead a team of 8-10 designers and researchers focused on enterprise employee experiences. You will set the strategic design vision and build the practice, balancing hands-on craft with management responsibilities.

This role emphasizes collaboration across product, technology and business teams, advancing design systems, research, and AI-enabled experiences while fostering an inclusive, growth-oriented culture.