UX Designer - Research-Driven, Cross-Functional Design

Massachusetts-Bay-Transportation-Authority; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

MBTA is seeking an experienced UX Designer to plan and deliver user-centered design and research across defined product areas. You will translate insights into actionable solutions, contribute to roadmaps, and work with product and engineering partners to ensure feasible, accessible experiences.

The role emphasizes usability, accessibility, and alignment with organizational goals, leveraging design systems and cross-functional collaboration to deliver production-ready outputs.

Qualifications

• Bachelor's degree from an accredited institution.
• Two years of relevant professional UX design experience.
• Strong working knowledge of UX design methods and practices.
• Ability to plan and deliver UX work for complex problems.
• Experience conducting or contributing to qualitative research end-to-end.
• Experience designing multi-touchpoint or platform-level experiences.
• Ability to collaborate effectively with product and engineering partners.
• Ability to communicate design/research decisions clearly, including tradeoffs.
• As part of selection, candidates may complete technical assessments including a UX case study or whiteboarding.

Responsibilities

• Plan and deliver UX design across features, producing flows, wireframes, prototypes, and specifications.
• Conduct and contribute to qualitative research activities, including planning, interviews, synthesis, and communicating findings.
• Apply research insights to design solutions balancing user needs, accessibility, and constraints.
• Use design systems and standards to ensure consistency and quality.
• Design coherent experiences across touchpoints and journeys.
• Contribute to product definition, roadmap discussions, and sprint planning.
• Identify usability or accessibility risks early and address with cross-functional teams.
• May mentor junior designers and help define design standards.
• Participate in usability testing, accessibility evaluation, and design QA.
• Engage in team rituals and promote UX principles and practices.

Skills

UX design methods

Qualitative research

Collaboration with product/engineering

Usability testing

Accessibility awareness

Education

Bachelor's degree

Job description

MBTA is seeking an experienced UX Designer to plan and deliver user-centered design and research across defined product areas. You will translate insights into actionable solutions, contribute to roadmaps, and work with product and engineering partners to ensure feasible, accessible experiences.

The role emphasizes usability, accessibility, and alignment with organizational goals, leveraging design systems and cross-functional collaboration to deliver production-ready outputs.