UX/CX Program Manager

Apolis; Stamford (CT); On-site; USD 95,000 - 125,000; Full time

Job summary

Apolis in Stamford, CT is seeking a UX/CX Program Manager to lead scalable cross-functional programs onsite four days a week. You will build plans, manage milestones, and drive seamless handoffs between research, design, product, and engineering.

The role emphasizes risk management, planning rituals, and clear communication to leadership, with a focus on aligning programs with shared objectives and delivering measurable impact.

Qualifications

• Experience working with UX/CX disciplines (design, research, strategy).
• Experience managing risks (operational, product, team health).

Responsibilities

• Develop scalable, repeatable processes that drive cross-functional collaboration and handoffs between teams.
• Plan and manage fast-moving, multi-stakeholder programs with milestones and risk tracking.
• Facilitate planning sessions, status reviews, and retrospectives to keep teams aligned without overhead.
• Communicate program status, risks, and trade-offs to teams and leadership.
• Build relationships with researchers, designers, product, engineering, and business teams to ensure alignment with objectives.

Skills

UX/CX disciplines

Risk management

Stakeholder management

Job description

Position:UX/CX Program Manager
Location:StamfordCT / 4 days onsite
Duration: Long Term contract

Responsibilities
Develop scalable, and repeatable processes that drive seamless cross-functional collaboration and handoffs between team.
·Plan and manage fast-moving, multi-stakeholder programs. Build project plans, define milestones, track dependencies, and proactively surface and resolve risks.
Facilitate program rituals (planning sessions, status reviews, retrospectives) that keep teams informed and aligned without adding unnecessary overhead.
Communicate program status, risks, and trade-offs clearly to both working teams and leadership.
Build strong, trust-based relationships with stakeholders across research, design, product, engineering, and business teams to keep programs aligned to shared objectives.

Qualifications
Experience working directly with and understanding the needs of UX/CX disciplines (e.g., UX/CX design, UX research, strategy)
Experience managing risks (e.g., operational, product, team health).
3-5 years of experience
Telecomm experience will be a strong nice-to-have