Senior UX Program Manager

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 114,000 - 121,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. in Chicago/Peoria seeks a Senior UX Program Manager to lead design operations across multiple product teams.

This full-time role supports a hybrid work model with occasional onsite work at Peoria, IL or Chicago, IL and offers comprehensive benefits. You will implement planning and governance for UX programs, drive process improvements, coordinate with Design, Research, Product, Platform and Engineering, and ensure on-time delivery of complex design initiatives

Qualifications

• Bachelor’s degree or equivalent industry experience.
• 8+ years of experience leading complex UX programs within cross-functional teams.

Responsibilities

• Lead initiatives to improve design throughput, consistency, quality, and transparency.
• Implement planning, tracking, and reporting mechanisms across UX teams.
• Collaborate with Design, Research, Product Management, Platform, and Engineering to scale design efforts.

Skills

Cross-functional collaboration

Communication

Leadership

Stakeholder management

Education

Bachelor’s degree or equivalent industry experience

Tools

Figma

Azure DevOps

Confluence

Aha!

Resource planning

Job description

Senior UX Program Manager

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Program Manager to join our team in your choice of our Peoria, IL or Chicago, IL facilities. We offer a remote work model (with occasional onsite work) full benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!

Position Overview

The User Experience Design Operations team is seeking a Senior UX Program Manager to enhance Engineering UX Design Operations by leading initiatives that improve design throughput, consistency, quality, and transparency. Reporting to the Manager of Program Management, this individual will be responsible for implementing planning, tracking, and reporting mechanisms, and will collaborate with design teams to adopt design processes and guidelines and strengthen connections across product teams. This role involves working with Design, Research, Product Management, Platform, and Engineering teams to establish scalable approaches that amplify design efforts.

Role Contributions & Team Context

• Operate with a high degree of independence and ownership in areas where program strategy is still being defined.
• Apply knowledge and experience in product, software, and user experience design to inform decision-making.
• Establish and manage design-related processes, resources, and programs that yield measurable results.

Typical Day or Week in the Role

• Evolve, improve, and simplify processes that scale across multiple teams and methodologies.
• Drive clarity and alignment among partners and stakeholders.
• Promote operational excellence, process improvement, and team enablement across UX engineering and design functions, collaborating with cross-functional teams to streamline workflows and optimize work practices that align to an enterprise structure.

Candidate Requirements

Education & Experience Required:

• Bachelor’s degree or equivalent industry experience.
• 8+ years of successful experience as a UX Producer, Program/Project Manager, or Engineering Program/Project Manager, leading large projects through the full product development life cycle within a large, cross-functional team.

Top Skills:

• Hands-on experience with tools such as Figma, Azure DevOps, Confluence, and Aha!
• Experience with resource planning and program delivery.
• Experience working with project playbooks, building schedules, managing issues/risks, and establishing communication plans.

Additional Requirements:

• Strong knowledge of project management tools and methodologies (Agile to Waterfall).
• Experience managing product development portfolios, working cross-collaboratively with Product, Engineering, Platform, UX Design, and Research.
• Strong ability to effectively manage cross-functional projects, dependencies, and bottlenecks.
• Experience escalating issues and anticipating and making hard trade-offs between business and customer needs.
• Excellent written and verbal communication skills.
• Ability to work effectively with tight deadlines, pivoting as necessary in a fast-paced environment.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong sense of ownership, urgency, and drive through to delivery.
• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 114,000-121,000 per annual