UX Program Manager

Optomi; Stamford (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Optomi, in partnership with a premier client, seeks a UX/CX Program Manager to support a fast-moving customer experience and design organization. The role serves as the operational backbone across research, UX/CX design, strategy, product, IT, engineering, and content teams.

The contract duration runs through 12/31/26, with an option to extend or convert to FTE. Location is four days onsite in Stamford, CT (Mon-Thu) with work-from-home on Fridays.

Qualifications

• 3–5 years of UX/CX program management or similar cross-functional role.
• Experience with UX, CX, research, design, content, or product teams.
• Ability to manage fast-moving, multi-stakeholder programs.
• Ability to identify, assess, and mitigate risks across programs.
• Strong milestone planning, dependency tracking, and status reporting.
• Excellent communication to leadership and teams.

Responsibilities

• Plan and manage complex UX/CX programs across multiple teams.
• Build project plans, milestones, and track dependencies.
• Identify risks or blockers and mitigate them.
• Facilitate planning sessions, reviews, and retrospectives.
• Communicate progress and trade-offs to delivery teams and leadership.
• Foster cross-functional collaboration and alignment.
• Adapt plans as priorities shift.

Skills

UX/CX program management

Cross-functional collaboration

Risk identification & mitigation

Project planning & milestones

Stakeholder management

Planning sessions facilitation

Job description

Optomi, in partnership with a premier client in the digital services and customer experience industry, is seeking a UX/CX Program Manager to support a fast-moving customer experience and design organization.

This role will serve as the operational backbone across research, UX/CX design, strategy, product, IT, engineering, and content teams. The UX/CX Program Manager will help translate ambitious product goals into well-structured, cross-functional programs by building project plans, defining milestones, managing dependencies, and keeping complex initiatives aligned and moving forward.

Contract Duration: Thru 12/31/26 (with option to extend or convert to FTE)

Location: 4 days onsite (Mon-Thurs) in Stamford, CT hub (and WFM on Fridays)

The Right Candidate Will Have

• 3–5 years of experience in UX/CX program management, design operations, project management, or a similar cross-functional role
• Experience working directly with UX, CX, research, design, content, or product teams
• Strong understanding of how design and research teams operate within larger product development environments
• Experience managing fast-moving, multi-stakeholder programs with competing priorities
• Ability to identify, assess, and mitigate risks across operational, product, and team-health scenarios
• Strong project planning skills, including milestone development, dependency tracking, and status reporting
• Experience facilitating planning sessions, status reviews, retrospectives, and other program rituals
• Excellent communication skills with the ability to clearly present risks, trade-offs, and program status to both working teams and leadership
• Strong relationship-building skills and the ability to create trust across research, design, product, engineering, IT, and business teams
• A process-oriented mindset with the ability to create scalable, repeatable workflows without adding unnecessary complexity

What You Will Do

• Plan and manage complex UX/CX programs involving multiple teams, stakeholders, and workstreams
• Build project plans, define milestones, track dependencies, and proactively identify risks or blockers
• Partner closely with Customer Research, UX/CX Design, Strategy, Product, IT, Engineering, and Content teams
• Develop scalable processes that improve cross-functional collaboration, handoffs, and overall program execution
• Facilitate planning sessions, status reviews, retrospectives, and other team rituals that keep stakeholders informed and aligned
• Communicate program progress, risks, dependencies, and trade-offs clearly to both delivery teams and leadership
• Build strong, trust-based relationships across teams to maintain alignment around shared goals
• Help teams prioritize work, clarify ownership, and navigate changing requirements or competing priorities
• Identify operational gaps and opportunities to improve how customer experience and design initiatives are planned and delivered

What the Right Candidate Will Enjoy

• Working closely with UX, CX, research, product, engineering, and business teams
• Building the processes and operating rhythms that help creative and technical teams work effectively together
• Owning highly visible, cross-functional initiatives in a fast-moving environment
• Creating structure and clarity around complex programs without introducing unnecessary process
• Developing strong relationships across a broad customer experience and product organization