UX Architect

Kelly Services; Baltimore (MD); Hybrid; USD 123,984 - 192,864; Full time

Job summary

Kelly Services seeks a UX Professional (Architect/Designer) to enhance digital payments experiences across customer-facing platforms in a hybrid contract. Preference for candidates near major corporate offices for potential long-term opportunities.

The role requires senior design expertise, cross-functional collaboration with product, engineering, research, and content teams, and delivering scalable experiences that align with business goals.

Qualifications

• 7+ years in Product Design, UX Architecture, UX Design, or related experience.

Responsibilities

• Lead 100% UX Architecture and design for digital platforms.
• Collaborate with product, engineering, research, and content teams to design scalable experiences.
• Partner with cross-functional teams to align user needs with business objectives and technical capabilities.

Skills

UX Architecture

UX Design

Product Design

Agile

Kanban

AI-powered Design Tools

Stakeholder Management

Influence Decisions

Education

Master's degree in Computer Science, Engineering, Human-Computer Interaction

Tools

ServiceNow Service Mapping

ServiceNow Certification

Job description

$90 - $140

A leading financial services organization is seeking a UX Professional (Architect/Designer) to support and enhance the digital payments experience across customer-facing platforms. This hybrid contract opportunity is available to candidates located near major corporate office locations, with a preference for individuals within commuting distance of an office to support potential long-term opportunities.

This role is ideal for a senior design professional who excels at connecting user needs, business objectives, and technical capabilities. You'll partner closely with product, engineering, research, and content teams to design scalable experiences that improve customer satisfaction while supporting critical business initiatives.

Contract Duration: 6 Months with ability for Extension and Conversion

Required Skills & Experience

• 7+ years of Product Design, UX Architecture, UX Design, or related experience
• 7+ years collaborating with product, engineering, design, content, and user research teams
• Proven ability to influence product and engineering decisions without direct authority
• Strong experience working within Agile, Kanban, or similar delivery methodologies
• Experience developing user stories, jobs-to-be-done, acceptance criteria, and business requirements
• Demonstrated experience using AI-powered tools to enhance design workflows, research synthesis, and productivity
• Strong communication, facilitation, and stakeholder management skills
• Experience designing complex customer-facing digital experiences

Desired Skills & Experience

• Master's degree in Computer Science, Engineering, Human-Computer Interaction, or a related technical discipline
• 7+ years of overall professional experience preferred
• Extensive experience with ServiceNow Service Mapping
• ServiceNow Developer Certification strongly preferred
• Experience supporting enterprise-scale financial services or regulated environments

What You Will Be Doing

Tech Breakdown

• 100% UX Architecture and design