User Experience Architect

Insight Global; Juno Beach (FL); On-site; USD 55,104 - 75,768; Full time

Job summary

A leading consulting firm is seeking a ServiceNow Experience Architect for a 6-month contract in Juno Beach, FL. The ideal candidate will have senior-level experience designing user-centric ServiceNow solutions and act as a bridge between business and IT. Responsibilities include leading usability testing and developing experience strategies based on user research. The role requires strong skills in Human-Centered Design and proven stakeholder partnership capabilities. Pay rate is competitive, ranging from $40 to $55 per hour depending on experience.

Qualifications

• Senior experience as a ServiceNow Experience Architect or HCD Lead.
• Strong command of Human-Centered Design methodologies.
• Proven ability to turn user research into actionable strategies.

Responsibilities

• Design scalable, user-centric ServiceNow solutions.
• Act as a strategic bridge between business and IT.
• Lead usability testing and validation.

Skills

ServiceNow Experience Architecture

Human-Centered Design

User Research

Usability Testing

Stakeholder Management

Job description

I’m representing a ServiceNow Experience Architect opportunity supporting enterprise‑level ServiceNow initiatives for our client in Juno Beach, FL. This is a 6‑month contract role ideal for a senior experience architect or HCD leader who thrives at the intersection of business, UX, and technology while designing scalable, user‑centric ServiceNow solutions. This role is onsite in Juno Beach, FL and will act as the strategic bridge between business stakeholders and IT partners.

💰 Pay Rate: $40–$55/hr (based on years of experience)

• Senior‑level experience as a ServiceNow Experience Architect, HCD Lead, or UX Architect supporting enterprise ServiceNow platforms
• Strong command of Human‑Centered Design (design thinking, journey mapping, experience blueprinting) applied to real systems
• Deep understanding of ServiceNow UX, workflows, and platform architecture
• Proven ability to turn user research into clear experience strategies and solution designs
• Experience leading usability testing, validation, and experience benchmarking
• Confident stakeholder partner who can bridge business goals and technical feasibility

Nice to Have

• Background as a Senior Business Systems Analyst or enterprise Experience Architect
• Experience measuring experience impact, value modeling, or ROI
• Exposure to IT financials (budgeting, forecasting, prioritization)
• Experience establishing or influencing experience standards and best practices
• Recognized as a subject‑matter expert in prior organizations
• Own experience architecture for ServiceNow initiatives from strategy through execution
• Partner closely with business stakeholders and IT teams to shape user‑centric solutions
• Lead research, usability testing, and validation to inform experience decisions
• Create and maintain personas, journey maps, and experience blueprints
• Identify experience gaps and drive root‑cause analysis and improvement plans
• Present clear, actionable experience recommendations to senior partners

If interested please apply, and I will reach out directly to you!