UTS - Temporary IT Technician at NC State

North Carolina State University; Raleigh (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance for Temporary Emps

LEAD courses

Attend non-revenue sporting events for

free

Job summary

NC State University is seeking a Temporary IT Technician (Tier I) to provide frontline technical support, manage service requests via the ticketing system, and assist users with hardware, software, and applications. You will assess, categorize, and resolve issues within SLA, escalate as needed, and document everything for knowledge sharing.

Onsite work schedule is Monday–Friday, 40 hours per week. Valid NC driver’s license is required; strong customer service and problem-solving skills are

Qualifications

• 1-3 years experience providing service desk / helpdesk support to end-users for PC/MAC.
• Interpersonal skills: communication, active listening, professional demeanor.
• Technical diagnosis skills.
• Good knowledge of Internet security and data privacy principles.
• The capacity to learn existing and emerging technologies.
• The ability to provide technical support and problem resolution for unfamiliar software and hardware.
• Self-motivated with the ability to work in a fast-moving environment.
• Willingness to generate and maintain clear technical documentation and records.

Responsibilities

• Handle Tier I technical issues through our ticketing system: including receipt, categorizing, handling, and disposition of all requests for service from users.
• Troubleshoot issues and resolve within established SLA’s
• Act as the initial point of contact for service requests received at this support level.
• Communicate with the customer as required: keeping them informed of incident progress, notifying them of impending changes
• Complete preliminary assessment and resolve if within the technician’s realm of knowledge using troubleshooting checklists and established knowledge-based processes.
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Review and prioritize outstanding support requests
• Route tickets to appropriate teams for resolution based on incident category and severity.
• Support computer and application issues associated with computers, software and hardware.
• Deliver outstanding customer service through the management and execution of service requests
• Provision, configure, and deploy computers and related equipment to end users, ensuring devices are secure, functional, and ready for immediate use.

Skills

Service desk / helpdesk

Google Apps

Microsoft Office Apps

AI Productivity Tools

Ticketing systems (ServiceNow)

Networking

Active Directory

Group Policy

Scripting & Automation

NC Driver’s License

Tools

ServiceNow

JAMF

Job description

Essential Job Duties

The primary purpose of this position is to provide Tier I technical support by managing service requests through the ticketing system, serving as the initial point of contact for users, and troubleshooting and resolving technical issues within established service level agreements. Responsibilities include assessing, categorizing, prioritizing, documenting, and resolving support requests using established procedures and knowledge-based resources, communicating updates to customers, and escalating or routing issues to the appropriate teams when necessary. The position also supports computer hardware, software, and application issues while providing excellent customer service and provisioning, configuring, and deploying computers and related equipment to ensure devices are secure, functional, and ready for end-user use.

Essential Job Duties

The primary purpose of this position is to provide Tier I technical support by managing service requests through the ticketing system, serving as the initial point of contact for users, and troubleshooting and resolving technical issues within established service level agreements. Responsibilities include assessing, categorizing, prioritizing, documenting, and resolving support requests using established procedures and knowledge-based resources, communicating updates to customers, and escalating or routing issues to the appropriate teams when necessary. The position also supports computer hardware, software, and application issues while providing excellent customer service and provisioning, configuring, and deploying computers and related equipment to ensure devices are secure, functional, and ready for end-user use.

Posting Details

Position Information Requirements and Preferences

Posting Number PG196287TM

Position Number 48AJ98

Position Type Temporary

Is Time Limited No

If Yes, Appointment Length 11 weeks

Wolfpack Perks And Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts , Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department

System Information

Department Information

Job City & State Raleigh, NC

Classification Title Temporary-Service Maintenance

Working Title UTS - Temporary IT Technician at NC State

Position Information

Requirements and Preferences

Work Schedule Onsite; Monday - Friday, 40 hours a week

Other Work/Responsibilities

• Handle Tier I technical issues through our ticketing system: including receipt, categorizing, handling, and disposition of all requests for service from users.
• Troubleshoot issues and resolve within established SLA’s
• Act as the initial point of contact for service requests received at this support level.
• Communicate with the customer as required: keeping them informed of incident progress, notifying them of impending changes
• Complete preliminary assessment and resolve if within the technician’s realm of knowledge using troubleshooting checklists and established knowledge-based processes.
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Review and prioritize outstanding support requests
• Route tickets to appropriate teams for resolution based on incident category and severity.
• Support computer and application issues associated with computers, software and hardware.
• Deliver outstanding customer service through the management and execution of service requests
• Provision, configure, and deploy computers and related equipment to end users, ensuring devices are secure, functional, and ready for immediate use.

Minimum Experience/Education

1-3 years experience providing service desk / helpdesk support to end-users for PC/ MAC

Department Required Skills

• 1-3 years’ experience providing service desk / helpdesk support to end-users for PC/ MAC
• Interpersonal skills: communication skills, active listening, professional demeanor
• Technical diagnosis skills
• Good knowledge of Internet security and data privacy principles
• The capacity to learn existing and emerging technologies
• The ability to provide technical support and problem resolution for unfamiliar software and hardware
• Self-motivated with the ability to work in a fast-moving environment
• Willingness to generate and maintain clear technical documentation and records

Is driving required?

Yes

Preferred Years Experience, Skills, Training, Education

• Experience with Google Apps
• Experience with Microsoft Office Apps
• Experience with AI Productivity Tools, such as ChatGPT, Gemini, etc
• Experience with ticketing systems, such as ServiceNow.
• Experience with Networking, Active Directory, Group Policy, JAMF , and Scripting & Automation.

Required License Or Certification

A valid NC Driver’s License

Valid NC Driver's License required?

Yes

Commercial Driver's License Required?

No

Recruitment

Recruitment Details

Anticipated Hiring Range $25.00 per hour

Recruitment Dates

Job Open Date 11/06/2026

Applicant Information

Quick Link https://jobs.ncsu.edu/postings/237182

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.