Entry Level Customer Success Specialist Customer Service Dover, DE

REYNOLDS & REYNOLDS CO; Dover (DE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Company car for business and personal用

Professional development

Paid vacation and holidays

Referral bonuses

Job summary

Reynolds & Reynolds Co. seeks a Customer Success Specialist to provide on-site and video conference support for 30–50 automotive dealerships in a defined region. You will act as a consultant to maximize product usage and ensure customers derive full value from the software.

The role involves 80% on-site work and 20% video conferencing, with training across multiple locations and ongoing field travel. Strong communication, organization, and customer service skills are essential.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Proven strong written and verbal communication skills.

Responsibilities

• Provide on-site and remote video conference support to 30–50 automotive dealerships.
• Act as a trusted consultant to help customers maximize utilization of the software.
• Travel as required, with overnight stays during training and post-training travel.
• Maintain excellent customer relationships and deliver high-level customer service.

Skills

Customer service

Communication

Time management

Relationship building

Travel readiness

Education

Bachelor’s Degree

Job description

Job Description:

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

#LI-Remote

Training:

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements:

• Bachelor’s Degree or equivalent experience


• Must be a self-starter with good time management skills


• Strong written and verbal communication skills


• Excellent customer service and organizational skills


• Ability to build strong customer relationships


• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years


• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.


• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account


• 401(k) with up to 6% matching


• Company car for business and personal use


• Professional development and training


• Promotion from within


• Paid vacation and sick days


• Eight paid holidays


• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bachelor’s Degree or equivalent experience. Must be a self-starter with good time management skills. Strong written and verbal communication skills. Excellent customer service and organizational skills. Ability to build strong customer relationships. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.. Must have reliable home internet with sufficient bandwidth for video conferencing