Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; Wilmington (DE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life保险

401(k) with up to 6% matching

Company car for business and personal用

Professional development and training

Promotion from within

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to provide high-level support for 30-50 automotive dealerships in a defined region. You will deliver on-site and video conference support, acting as a trusted consultant to maximize software usage and value.

Training includes intensive on-site sessions in Houston, TX and Dayton, OH, plus online coursework; you’ll be paired with mentors nationwide. Travel up to 50% during training and about 10% thereafter.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Must have strong written and verbal communication skills.
• Excellent customer service and organizational abilities.
• Ability to build strong customer relationships.
• Must have reliable home internet with sufficient bandwidth for video conferencing.
• Must have a valid driver’s license; travel up to 50% during training and ~10% after.

Responsibilities

• Provide high-level customer support to 30-50 automotive dealerships in a defined area.
• Deliver on-site and video conference support to customers.
• Act as a consultant to help customers maximize use of the software.
• Participate in an intensive training program at multiple offices.

Skills

Self-starter

Time management

Written communication

Verbal communication

Customer service

Organizational skills

Relationship building

Driver's license

Internet connectivity

Education

Bachelor’s Degree or equivalent experience

Job description

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.