Utilization Clerk

Inland Respite Inc; Corona, Northern (CA, KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

401(k) with employer match

Mileage reimbursement

Ongoing training and development

Career growth opportunities

Job summary

Inland Respite in Corona, CA is hiring a Utilization Clerk (Bilingual – Spanish Required) to maintain EVV records, assist families and providers, and support daily operations. The role emphasizes data integrity, system usability, and reporting to ensure compliance with state and organizational standards.

The position requires 1+ year of administrative or data-entry experience, strong HIPAA compliance, and fluency in English and Spanish.

Qualifications

• 1+ year administrative, scheduling, or data-entry experience.
• Comfortable handling sensitive information in compliance with HIPAA.
• Strong attention to detail, accuracy, and accountability.
• Proficient with Microsoft Office, cloud systems, and EHR platforms.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Bilingual in English and Spanish (required).
• Valid driver's license, auto insurance, and reliable transportation.

Responsibilities

• Troubleshoot software and EVV system issues.
• Provide feedback on technology upgrades and vendor changes.
• Monitor daily/weekly EVV compliance for clients and providers.
• Generate reports on utilization trends and follow up on issues.
• Collect signatures to maintain EVV documentation compliance.
• Train and support families and Respite Care Providers in system use.
• Assist users with Family Room portal and WellSky platform.
• Process shifts adjustments and clock-in/out corrections.
• Support front desk operations as needed.
• Collaborate with Care Advocacy on utilization concerns.
• Help develop policies and improve workflows to ensure compliance.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Bilingual in English and Spanish

Education

High school diploma or GED

Tools

Microsoft Office

EHR platforms

WellSky

Family Room portal

Job description

Now Hiring: Utilization Clerk (Bilingual – Spanish Required)

Location:Corona, California
Schedule:Full-Time /Hybrid | Monday–Friday, 8 AM – 5 PM
Travel:Occasional local travel for home visits and meetings
Department:Care Coordination

Our Mission

AtInland Respite, we provide high-quality, compassionate respite care to families of individuals with developmental disabilities. Our People Operations team plays a vital role in supporting employees and ensuring operational excellence across our growing organization.

Position Summary

The Utilization Clerk plays a critical role in maintaining the accuracy and compliance of Electronic Visit Verification (EVV) records. You will monitor EVV activity, assist families and Respite Care Providers with system use, provide technical support, and ensure data integrity according to state and organizational standards. This role also supports daily operations through reporting, follow-up, and occasional front desk coverage.

Key Responsibilities

• Troubleshoot software and technical issues related to EVV systems
• Provide feedback to leadership on technology upgrades and vendor changes
• Monitor daily and weekly EVV compliance for clients and providers
• Generate reports on utilization trends; identify and follow up on issues
• Collect signatures to maintain EVV documentation compliance
• Train and support families and Respite Care Providers in system use
• Assist users with navigating the Family Room portal and WellSky platform
• Process shiftsadjustments, clock-in/out corrections, and schedule edits
• Support front desk operations as needed
• Collaborate with Care Advocacy on utilization concerns
• Help develop policies and improve workflows to ensure compliance

Required Qualifications

• High school diploma or GED required; associate degree or college coursework preferred
• 1+ year administrative, scheduling, or data-entry experience, preferably in healthcare or human services
• Comfortable handling sensitive information in compliance with HIPAA
• Strong attention to detail, accuracy, and accountability
• Proficient with Microsoft Office, cloud systems, and EHR platforms
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Bilingual in English and Spanish (required)
• Valid driver's license, auto insurance, and reliable transportation

Work Environment & Physical Requirements

• Office setting with some indoor/outdoor work
• Prolonged sitting and computer use
• Occasional lifting up to 25 lbs.
• Physical activities include walking, bending, and driving
• Ability to travel locally and occasionally by plane, train, or car

SCHEDULING & AVAILABILITY

Standard hours: Monday–Friday, 8:00 AM – 5:00 PM with a one-hour lunch.
Occasional extended hours based on workload and business needs.
This position is primarily office-based.
Hybrid work opportunities may be available based on business needs, operational requirements, job performance, and management approval.
Work arrangements are not guaranteed and may be modified based on business needs and departmental requirements.

Benefits of Inland Respite

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) with employer match
• Mileage reimbursement
• Ongoing training and professional development
• Supportive, mission-driven team environment
• Opportunities for career growth