Care Coordinator

INL Corona; Corona (CA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Mileage reimbursement

Paid time off

Job summary

Inland Respite in Corona, CA, is hiring a Care Coordinator who will be the primary liaison for families and respite providers. The role involves managing schedules, verifying documentation, and ensuring consistent service engagement with accurate timekeeping and utilization monitoring.

The ideal candidate will be bilingual in English and Spanish, maintain HIPAA compliance, and handle sensitive information with high accuracy.

Qualifications

• Associate's degree or equivalent experience in Human Services or related field.
• Bilingual in English and Spanish (required).
• Familiar with HIPAA and handling confidential information.
• Proficient with Microsoft Office, cloud-based platforms, and EHR systems.
• Strong organizational, time-management, and written/verbal communication skills.
• Valid driver's license, auto insurance, and reliable transportation.

Responsibilities

• Serve as the main contact for families and Respite Care Providers, handling inquiries and scheduling.
• Ensure documentation compliance (IPPs, Parent Packets, Conditions of Employment, EVV signatures).
• Review timecard entries for accuracy and resolve discrepancies.
• Analyze timecard data for consistency across records.
• Coordinate filling open shifts and track provider availability.
• Escalate staffing shortages to senior leadership as needed.
• Monitor service utilization and address under-utilization or overages.
• Assist EVV Clerk to maintain electronic visit records.
• Log Special Incident Reports and coordinate follow-up.
• Manage client terminations and replacements as needed.
• Maintain communication with Regional Center CSCs for continuity.
• Update scheduling systems and shift logs in databases.
• Educate families on system use and service expectations.

Skills

Bilingual English/Spanish

Time management

Attention to detail

Microsoft Office

EHR systems

Education

Associate's degree or equivalent in Human Services

Tools

HIPAA compliance

Job description

Now Hiring: Care Coordinator(Bilingual Spanish Required)

Location: Corona, California
Schedule:Full-Time /Hybrid | Monday-Friday, 8 AM 5 PM
Travel:Periodic local travel for home visits
Department:Care Coordinator

Our Mission

At Inland Respite, we provide compassionate, high-quality respite care to families of individuals with developmental disabilities. We strive to empower families and care providers with responsive, supportive, and compliant service.

Position Summary

As a Care Coordinator, you will be the primary contact for families and Respite Care Providers, managing schedules, verifying documentation, and ensuring consistent service engagement. Your role ensures accuracy in timekeeping, supports utilization monitoring, and provides technical assistance while maintaining compliance and supporting smooth service delivery.

Key Responsibilities

• Serve as main contact for families and Respite Care Providers to address inquiries, schedule changes, and service support
• Ensure compliance with documentation including IPPs, Parent Packets, Conditions of Employment, and EVV signatures; maintain database accuracy
• Review electronic timecard entries for accuracy and resolve discrepancies with providers
• Analyze paper and electronic timecard data for consistency
• Coordinate filling open shifts and track provider availability
• Communicate service disruptions and elevate staffing shortages to senior leadership
• Monitor service utilization trends; document and address under-utilization, overages, and inactive clients in WellSky
• Collaborate with EVV Clerk to maintain electronic visit record accuracy
• Receive and log Special Incident Reports (SIRs); notify Senior Care Coordinator for follow-up as needed
• Manage client terminations and initiate replacement processes
• Maintain communication with Regional Center CSCs to support care continuity
• Manage scheduling systems and update shift logs in databases
• Assist families with technical support and educate on system use and service expectations
• Process service authorization changes according to protocols
• Maintain detailed and accurate documentation in internal systems
• Escalate complex issues to Senior Care Coordinator for resolution
• Participate in special projects and department initiatives as assigned

Required Qualifications

• Associate's degree or equivalent experience in Human Services or related field
• Familiarity with developmental disabilities preferred
• Comfortable handling sensitive, confidential information in compliance with HIPAA
• High accuracy, attention to detail, and accountability
• Proficient with Microsoft Office, cloud-based platforms, and EHR systems
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Bilingual in English and Spanish (required)
• Valid driver's license, auto insurance, and reliable transportation

Work Environment & Physical Requirements

• Office-based with indoor and outdoor home visits
• Prolonged periods of sitting and computer work
• Occasional lifting up to 25 lbs.
• Physical activities include walking, bending, and driving
• Periodic travel throughout Southern California

Why Join Inland Respite?

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) plan with employer match
• Mileage reimbursement
• Ongoing training and professional development
• Supportive, mission-driven team environment
• Opportunities for career growth

Scheduling & Availability

• Standard hours: Monday–Friday, 8:00 AM – 5:00 PM with a one-hour lunch.
• Occasional extended hours based on workload and business needs.
• This position is primarily office-based.
• Hybrid work opportunities may be available based on business needs, operational requirements, job performance, and management approval.
• Work arrangements are not guaranteed and may be modified based on business needs and departmental requirements.

Equal Employment Opportunity Statement:

Inland RespiteInc. is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic in accordance with applicable federal, state, and local laws