Service Technician

United Site Services, Inc; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

United Site Services, Inc. is seeking a Service Technician to operate a company service truck and service portable restrooms at customer sites in Raleigh, NC. The role emphasizes safety, dependable routing, and responsive customer interaction to ensure top-quality service.

Qualifications include a valid CDL, at least two years of commercial driving experience, and strong time management, communication, and problem-solving skills to meet daily service targets and customer needs.

Qualifications

• Valid CDL.
• Minimum two years of commercial driving experience.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Service portable toilets and holding tanks per USS 8 point service standard.
• Operate service truck in a safe manner, complying with USS and DOT safety requirements.
• Interact with customers on site to ensure services are completed to standard.
• Plan routes and adjust to meet customer needs and changes in schedules.
• Provide routing feedback to Operations for efficiency and service quality.

Skills

CDL

Commercial driving

Time management

Customer service

Communication

Problem-solving

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.