Utility Systems Engineer – Windows & DC Infra

SGS Consulting; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting in the United States seeks an experienced IT Desktop Support professional to provide hands-on Windows 10/11 imaging, configuration, and troubleshooting for control room and operational environments. You will maintain server/workstation hardware from HPE, Dell, and Cisco, and support data center storage and infrastructure upgrades.

You will assist with NERC CIP-compliant processes and collaborate with a cross-functional team to ensure system availability while coordinating IT

Qualifications

• Bachelor's degree required.
• Experience with Windows desktop support in control room/operational environments preferred.
• NERC CIP experience preferred or in regulatory contexts.

Responsibilities

• Provide hands-on Windows 10/11 imaging, configuration, and troubleshooting for control room and operational environments.
• Maintain, diagnose, and repair server/workstation hardware (HPE, Dell, Cisco MDS).
• Support storage hardware, server refreshes, and infrastructure upgrades in data centers.
• Assist with NERC CIP-compliant processes, documentation, and security requirements.
• Coordinate IT change management tasks using ServiceNow and JIRA.
• Work with TCP/IP, domain administration, and Windows networking support.
• Interface with technical leads, management, and control room operators with clear communication.
• Travel between sites with weekly visits to the Bethesda Control Center.
• Support storage infrastructure refreshes, server hardware upgrades, and workstation deployment for real-time systems.
• Collaborate with an 18-member IT/engineering team to maintain system availability.

Skills

Windows Desktop Support

Server Hardware Support

Networking

ITSM & Change Management

Regulatory & Security

Communication & Leadership

Storage & Virtualization

Networking Hardware

Scripting & Automation

Real-Time System Support

Education

Bachelor's

Tools

PowerCLI

PowerShell

Job description

SGS Consulting in the United States seeks an experienced IT Desktop Support professional to provide hands-on Windows 10/11 imaging, configuration, and troubleshooting for control room and operational environments. You will maintain server/workstation hardware from HPE, Dell, and Cisco, and support data center storage and infrastructure upgrades.

You will assist with NERC CIP-compliant processes and collaborate with a cross-functional team to ensure system availability while coordinating IT